Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

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Frequently Asked Questions

How do I use my card overseas?

All Travel FAQs Get Help

You need your PIN to take money out at ATMs and when you make purchases, so you’ll need to remember it. To reset your PIN, use your Mobile App or Internet Banking.

Please also let us know of your travel plans in the app. This will allow our card monitoring team to be able to better continue to protect your account while you are travelling.

Depending on your specific account type, fees may apply for the use of your card overseas or for purchases based outside of Australia, such as the International Transaction Fee or a Foreign ATM transaction fee. You can view full details in our Fees and Charges based on your specific account.

If you have any questions we are here to help on 13 25 85, in a branch or via the Secure Mailbox in Internet Banking or the Mobile App.

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