Contact form issue resolved.

We recently experienced technical issues with our website contact forms. This issue has now been fully resolved. If you submitted a form between 1 June and 11 June, we were unable to retrieve those submissions. Please resubmit your form, call 13 25 85, send a secure message via Internet Banking or the Mobile App, or visit us in branch. We apologise for the inconvenience and appreciate your understanding.

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Frequently Asked Questions

What happens if I cancel my transfer, will I get all my money back?

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Transfers cannot be cancelled once the payment has been released by our international payment service provider, Convera.

If a cancellation is able to be actioned, funds are subject to any foreign exchange losses due to currency exchange movements.

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