Other helpful FAQs.

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Once the card is activated, the PIN can be changed. Only the cardholder can change the PIN. Here are ways you can change the PIN:

Internet Banking (Internet Banking Passcode required) – Log on, then select Services > Card Management (the card must be activated before the PIN can be changed) 

• Beyond Bank branch – (Photo ID required)

• Beyond Bank Customer Relationship Centre (Telephone Banking Passcode required) - call 13 25 85 and request a new PIN be posted to you.

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