Once a card control function has been enabled or disabled, it will stay in that position until it is manually changed back.
How do I set up my Internet Banking password?
When logging in for the first time, you may be automatically prompted to choose a new password. Remember not to choose a password that is the same as your member number, or that is sequential letters or numbers. To maintain security, your chosen password must comply with the below:
- Minimum of 8 characters in length
- Maximum of 16 characters in length
- Must contain letters and numbers
- You may use a combination of lower and upper case letters, numbers and symbols
- Do not include the following characters and/or spaces: < > /
Once the password has been changed, you will receive a confirmation message. Select Continue to navigate to the Welcome Screen:
Other helpful FAQs.
Yes. Direct debits made against the card number will continue to be deducted.
If our Mobile Banking or Internet Banking service is not set up on your account, we won’t be able to apply a temporary block. In this case, the card would need to be cancelled if it had been lost or stolen. If these services are not set up, then we would be happy to assist you with setting them up.
No. Once you make a change on one of your devices, the block will apply to your account which will be reflected across all your devices.
Yes. Cancelling your card will override any temporary blocks applied.