Internet Banking

Take advantage of the unique features of Beyond Bank’s Internet Banking. Beyond Bank Australia offers a secure transaction environment that you can use to do your banking online.

Our award-winning Internet Banking system is packed full of an ever-expanding suite of innovative features!

Below is a list of all the features that we offer with the link to Internet Banking, and a video that you can view for a demonstration.

Transfers

Beyond Finance Manager Tools

 

 

https://www.beyondbank.com.au/need-help/what-are-the-internet-banking-features

Useful links

Our award-winning internet banking service has unique features and offers you a secure transaction environment to do your banking online.

Watch the short videos below to familiarise with the features.

Accounts.

Transfer money, make payments, see your account balances, transaction history and e-statements and discover how Beyond Finance Manager can help you to reach your savings goals.

Payments.
Pay your bills using BPAY, schedule payments, make international transfers in a variety of currencies and set up SMS alerts to be on top of your transactions.

Card Management.

Activate your card or change your PIN anytime. Notify your travel plans and we will help you to keep your money safe during your trip.

 

https://www.beyondbank.com.au/need-help/internet-banking-tour

When logging in for the first time, you may be automatically prompted to choose a new password. Remember not to choose a password that is the same as your member number, or that is sequential letters or numbers. To maintain security, your chosen password must comply with the below:

  • Minimum of 8 characters in length
  • Maximum of 16 characters in length
  • Must contain letters and numbers
  • You may use a combination of lower and upper case letters, numbers and symbols
  • Do not include the following characters and/or spaces: < > /

Once the password has been changed, you will receive a confirmation message. Select Continue to navigate to the Welcome Screen:

https://www.beyondbank.com.au/need-help/how-do-i-set-up-my-internet-banking-password

If you are logging in to Internet Banking for the first time you will see an initial welcome screen, including some instructions to help you get started and an opportunity to download the Internet Banking Terms and Conditions within the Product Guide.

To continue, you must accept the Terms and Conditions. Click Accept to continue to Internet Banking: To provide additional security, a second form of identification is necessary if you want to use all of the features of Internet Banking. These features include External Funds Transfers (EFTs) and sending Secure Messages to our team.

When performing one of these actions, Internet Banking requests a security code that is verified against a code entered. For more details, please see Second Tier Authentication section.

https://www.beyondbank.com.au/need-help/using-internet-banking-for-first-time

Go to internet banking. Enter your member number into the first field and the password that you have chosen into the second, and then click Login. If you are not sure of your member number, you can find it at the bottom of your card, under your name.

From this page, you can also navigate back to the home page of our website by clicking the Visit Website link under the login fields. You can also view our latest news on the login page, which will alert you to any outages and other important news about Internet Banking.

If you forgot your password, simply click on the link SMS Password Reset located under the Log In button on the internet banking page.

https://www.beyondbank.com.au/need-help/how-can-i-log-in-to-internet-banking

You can register for internet banking when creating your membership with Beyond Bank, whether that’s in a branch or over the phone.

A staff member in a branch will be able to register you for internet banking at any time during business hours. If you are unable to get to a branch, you can call the Customer Relationship Centre on 13 25 85 and quote your telephone access passcode to register.

Once you have registered, you can navigate directly to internet banking by typing online.beyonbank.com.au into your browser address bar, or by clicking the link to internet banking on our website.

 

https://www.beyondbank.com.au/need-help/how-can-i-register-for-internet-banking

If you have forgotten your password for Internet Banking, there are a number of options available to reset it.

The easiest way is to click the link SMS Password Reset below the login section on internet banking. This process will send you a temporary password to your mobile number via SMS.

Clicking this link will prompt you to enter your member number and the characters that you can see in the picture, to prove your identity.

Once you have done this, click Next to be taken to a confirmation screen.

Clicking the Reset button on this page will send you a text message with a temporary password. You will need to log in with your temporary password and will be prompted to change it when you do.

You can also call the Customer Relationship Centre on 13 25 85 and quote your Telephone Access Passcode or head into a branch with identification and request that a Member Service Consultant resets your Internet Banking Password for you.

 

https://www.beyondbank.com.au/need-help/how-do-i-reset-my-internet-banking-password

PayID is an alternative way to address payments. You can use this instead of remembering or sharing your BSB and account number. A PayID can be a mobile number or email address, and for businesses can also be an ABN or Organisation ID.

https://www.beyondbank.com.au/need-help/what-is-a-pay-id

Osko will use the New Payments Platform, a world leading technology certified to highest data security standards and monitored 24 hours a day, 7 days a week.  All payments made on the platform are also subject to participating banks own real-time fraud screening and detection capabilities.

It will also incorporate functionality designed to reduce the risk of misdirected or fraudulent payments, enabling the sender to confirm the name of the recipient before finalising the payment to a PayID.

https://www.beyondbank.com.au/need-help/how-secure-is-osko-and-pay-id

To transfer funds using BPAY, you will need:

  • A Biller Code – between 4-6 digits, which should be located on your bill.
  • A Customer Reference Number – also located on your bill, usually near the Biller Code. The number of digits varies from biller to biller.

You can enter a description for the payment to refer to in the list of saved billers.

You can also select Schedule Payment on this screen to set up a recurring BPAY transfer, in much the same way as you would for a normal electronic funds transfer.

https://www.beyondbank.com.au/need-help/how-do-i-use-bpay-on-internet-banking

BPAY View allows you to set up email bill notification for participating billers. You can view a list of participating billers here (search for the organisation and look for Offers BPAY View.

When a new bill is generated, you will receive an email notification with all of the information you will need to then log in and make the payment.

You can register for BPAY using Internet Banking. If you have not used the facility before, sign up by clicking the BPAY View button from the top navigation panel and entering your details.

Once you have registered, you can enter a biller to begin receiving notifications via email when a bill is due.

Once you have entered the Biller Code, enter the BPAY View Registration Number and Valuation Number. If you cannot see these numbers on your bill notice, contact the recipient organisation – they will be able to point you on the right direction.

Once you have added your billers, you will begin to receive notifications with the information you need to log in to Internet Banking and pay your bills via BPAY.

https://www.beyondbank.com.au/need-help/how-do-i-use-bpay-view-on-internet-banking

Beyond Bank provides you with the ability to transfer funds overseas via Telegraphic Transfer. To perform the transaction you will need:

  • Transfer amount and required currency
  • Beneficiary name
  • Beneficiary address (full street address is mandatory)
  • Bank sort code/SWIFT address/chips/routing number
  • Beneficiary account number
  • IBAN (this is mandatory for transfers sent to the United Kingdom or European Union)
  • Bank name • Full bank address (full street address is mandatory)
  • Special instructions (if any)

Enter the details in the fields required and click Get Quote to navigate to a confirmation page.

A quote will be provided based on the current exchange rates. This quote and the associated fee must be accepted within 45 seconds. To accept the quote and proceed, click Continue To Transfer.

On the next page you will need to enter all of the details that have been provided to you by the recipient. The first section is Payment Details, and the only thing you need to enter is the purpose of the payment. This is required as some countries will not accept a Telegraphic Transfer unless the purpose has been disclosed.

Next, fill in the beneficiary (the person receiving the payment) details. These should all be provided to you by the beneficiary.

Finally enter the recipient bank details. These should also all be provided by the beneficiary.

When you have entered all of the required details, click Submit to confirm the details and send the transfer.

Please note: an International Transfer will take approximately 4 – 5 business days to be received.

https://www.beyondbank.com.au/need-help/how-do-i-transfer-money-overseas-on-internet-banking

On the main navigation menu go to Services, then click on Manage PayIDs.

Select from the list the PayID you would like to manage.

You can change the account the PayID is linked to as well as the pay ID name and click on Next.

You then will be redirected to a confirmation page outlining the changes you have made to your PayID.

You also have the option to:

Lock a PayID: this will stop this PayID from being able to receive payments. You will still be able to use the linked account normally.

Transfer a PayID: once your PayID is set to ‘Transfer’ you can register the PayID with another bank. While your PayID is being transferred you will still receive payments with Beyond Bank. It can take up to 1 business day to be set to transferable.

Close PayID: once closed your PayID will no longer receive payments. Select the action you would like to do and follow the prompts.

 

https://www.beyondbank.com.au/need-help/how-do-i-manage-payids-on-internet-banking

On the main navigation menu go to Services, then click on Manage PayIDs. Then click on Create PayID.

Enter a valid mobile, email address, organisation IB or ABN and click Next.

Select the account you would like to link the PayID to and the PayID name. A PayID can only be registered with one bank account but once created can be transferred from one account to another.

Then tick to accept the PayID terms and conditions and click Next.

You can access and read the PayID Terms and conditions by clicking on the link.

Enter the code sent to the email address or mobile number you selected as your payID and click Next.

Select the account you would like to link the PayID to and the PayID name. A PayID can only be registered with one bank account but once created can be transferred from one account to another. Then tick to accept the PayID terms and conditions and click Next. You can access and read the PayID Terms and conditions by clicking on the link. Enter the code sent to the email address or mobile number you selected as your payID and click Next.

Your PayID has now been created. From this screen you can either manage your PayID’s or create a new one.

For Business Accounts PayID creation please contact us.

 

https://www.beyondbank.com.au/need-help/how-can-i-create-a-payid-on-internet-banking

If we find that your PayID is already in use you will see a message when creating a PayID.

If you consider that your PayID may have been created by someone else you can dispute the ownership by clicking on Dispute PayID.

The, request and enter the code that was sent to your registered mobile number.

We will investigate this PayID dispute and get back to you with a resolution or update soon.

https://www.beyondbank.com.au/need-help/how-do-i-dispute-a-payid-on-internet-banking

On the main navigation menu go to Services, then click on Secure Mailbox.  

The Secure Mailbox provides a secure way for you to contact Beyond Bank. As you have identified yourself by logging into Internet Banking and completing second tier authentication, we can offer a wide range of assistance using this service.

We may also send important, private information via Secure Messages, generally accompanied with a notification via email or a phone call to let you know that you need to log in and check your messages.

Initially, you will see all of your messages in a list. Click and individual message Subject to view the message.

If you would like to send a message to our Customer Relationship Centre, click Compose on the Message Inbox screen.

This will take you to a screen that will allow you to enter all of the details of your enquiry.

Once you have entered all of the information you can, click Send. A response will be in your Secure Message inbox within 24 business hours.

https://www.beyondbank.com.au/need-help/how-do-i-send-and-receive-secure-messages-on-internet-banking

If you would like to view text messages that you have been sent by Beyond Bank in the past, click SMS history in the top navigation panel under Services.

This will take you to a screen that shows a brief description of all past text messages.

For more information about the body of each text message, you can call the Customer Relationship Centre on 13 25 85.

https://www.beyondbank.com.au/need-help/how-do-i-view-my-SMS-history-on-internet-banking

You can activate a card you have received in the post under the  Services section of the main navigation menu, then click on Card Management and finally on Activate Card.

Simply enter all of the card details in the fields provided, and click Activate Card. Your card will be active approximately 10 minutes after completing this process.

https://www.beyondbank.com.au/need-help/how-do-i-activate-my-card-on-internet-banking

Go to the main navigation menu and click on Services. Then Card Management.

Then, if your card has been lost, stolen or you would like to change your card PIN, click on one of the options provided and update status.

Once you click Submit, the card will immediately be closed. You can order a new card by sending a Secure Message, by calling the Customer Relationship Centre on 13 25 85 or by visiting a branch.

Please note: Once a card is reported lost or stolen, it cannot be reinstated and a new card will be required to be issued (this may incur a fee).

https://www.beyondbank.com.au/need-help/how-do-i-notify-a-stolen-or-lost-card-on-internet-banking

On the main navigation menu click on Services then click on Notifications.

You can set up email notifications to let you know via email when a transaction has occurred.

Simply tick the box for the type of transaction that you would like to receive notifications for, and then click Save. You can log in at any time to update your preferences.

https://www.beyondbank.com.au/need-help/how-do-i-set-up-transaction-email-notifications-on-internet-banking

Registering for eStatements can save you money and space, while helping to save the environment by reducing paper waste.

If you sign up for eStatements, you can receive monthly, quarterly or six-monthly statements for free and securely through Internet Banking.

If you would like to register to receive eStatements, you can do so over the phone by calling our Customer Relationship Centre on 13 25 85.

 

To manage your eStatements setup in internet banking:

If you are already registered to receive eStatements, you can follow the below steps to manage where the eStatements will go, or deregister from eStatements if you wish to do so.

Simply log into Internet Banking, select “Services” from the menu and then click on eStatements Management.

This page allows you to update your preferred email address or deregister from eStatements. Simply change the details as required and click Submit My Request.

https://www.beyondbank.com.au/need-help/how-do-i-setup-and-use-estatements-on-internet-banking

You can set up alerts to be sent as a text to your mobile phone when certain transactions occur on your account, or when your account balance increase above, or decreases below a certain amount.

On the main navigation menu click on Services then click on SMS Alerts.

Click Create Alert, then click either GLOBAL, ACCOUNT or CARD and follow the prompts to set up the alerts that you would like to receive.

Alerts that are already set up are also clearly displayed on this screen. Set up your alert settings: you can set up alerts to be sent as a text to your mobile phone when certain transactions occur on your account, or when your account balance increase above, or decreases below a certain amount. Include your mobile and email, then select which way would you like to be notified (SMS, email or both) and finally when would you like to receive the alerts.

You can choose anytime or specific times during the day to receive the alerts. Finally, click on Save.

To create an alert click Create Alert, then click either GLOBAL, ACCOUNT or CARD and follow the prompts to set up the alerts that you would like to receive. Alerts that are already set up are also clearly displayed on this screen.

 To delete alerts simple click on the ellipsis next to it and select Delete.

https://www.beyondbank.com.au/need-help/how-do-i-set-up-sms-alerts-on-internet-banking

On the main navigation menu click on Services then click on Session History.

You can navigate to this section if you want to view the past interactions on Internet Banking.

This is handy if you suspect that someone else has logged into your account. Session history will show all changes that have been made to your accounts besides transactions that have been made.

If you want to see the transactions that have been made, navigate using the top menu to Accounts > Transaction History.

https://www.beyondbank.com.au/need-help/how-do-i-view-my-session-history-on-internet-banking

On the main navigation menu click on Apply, then click on Accounts.

You can open a new account via Internet Banking. Simply click the Accounts button under Apply in the top navigation panel, and then follow the prompts to select and create the account that you would like to open.

You can call the Customer Relationship Centre on 13 25 85 if you need help deciding which account best suits your needs.

https://www.beyondbank.com.au/need-help/how-to-create-an-account-on-internet-banking

When you log in to Internet Banking for the first time, you will be prompted to register for Secure SMS. This is the default second tier authentication method so you will need to register for this in order to register your VIP Access app or Factor Two Token.

Once you have reviewed all of the information on the first page, select the number to which you would like to receive the registration text message and click Register.

Click Request SMS Code. You will be shown a window confirming that the message has been sent.

You will then receive a text message with a code in it. Enter the code into the field below and click Continue Registration.

You will then be taken to a confirmation screen to let you know that you have successfully registered.​​​​​​​

https://www.beyondbank.com.au/need-help/how-do-i-register-for-secure-sms-on-internet-banking

We're tightening up our online security to increase protection of your accounts. Ensuring that you are are using complex passwords assists in preventing digital fraud.

A weak password is highly susceptible to a number of cyber attacks, however, the most common is brute-force attacks. This is when a hacker uses software to attempt hundreds of thousands of possible passwords until they stumble upon the right one. To help prevent this, we now require that all of our customers choose a complex password to protect your online banking.

https://www.beyondbank.com.au/need-help/why-do-i-have-to-change-my-password

Unfortunately, we are unable to determine if your current password fits the new requirements.

The reason for this is that when your password is saved, it is encrypted and kept in a secure location. We never attempt to decrypt or view customer passwords under any circumstances. Therefore, to ensure all of our customer's passwords meet these new requirements, we must ask that you change your current password.

https://www.beyondbank.com.au/need-help/why-cant-i-keep-my-current-password-if-it-fits-the-new-requirements

If our Mobile Banking or Internet Banking service is not set up on your account, we won’t be able to apply a temporary block. In this case, the card would need to be cancelled if it had been lost or stolen. If these services are not set up, then we would be happy to assist you with setting them up.

https://www.beyondbank.com.au/need-help/can-you-temporarily-block-my-card-if-i-dont-have-internet-or-mobile-banking

Temporary Card Block – Instantly apply a block to the card if it has been misplaced. The block can be removed at any time and does not stop recurring transactions or Digital Wallet transactions.

Online Purchase – Disable to block all card-not-present transactions.

Contactless – Disable to block all contactless transactions.

In-Store Purchase – Disable to block all card-present transactions. This will also block contactless transactions (excludes Digital Wallet transactions).

Digital Wallet – Disable to block all Digital Wallet transactions.

ATM Withdrawal – Disable to block domestic and/or international ATM cash withdrawals on the card.

https://www.beyondbank.com.au/need-help/what-do-each-of-the-card-control-options-do

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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