Phone Banking

Still like talking to a human being? We like talking to you, too. Here is how you can contact us and what you can do over the phone.

You can access our telephone banking services, anytime, anywhere. Chat to one of our consultants or access us through our automated Telephone Banking service on 13 14 02 - 24 hours a day, 7 days a week.

Either follow the phone prompts to manage your money, or press five to talk to one of our Australian-based Member Service Consultants.

  • Check your savings, term deposit and loan account balances
  • Check your last 10 transactions on each account
  • Transfer funds between accounts
  • Transfer funds to another membership with us
  • Pay bills using BPAY®
  • Change your passcode
  • Access multiple memberships
  • Check your interest earnings on, or charged to, your accounts
  • Get a branch location.

Can't find what you're looking for?

Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
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Have feedback or questions you would like to add to our help section?
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Our friendly Customer Relationship Centre staff are here to assist you over the phone.
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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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