Other helpful FAQs.

Credit Cards

If your card is lost or stolen you should let Beyond Bank know immediately.

The fastest way to cancel a lost or stolen card is by calling our 24-hour lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas.

During business hours you can also cancel a lost or stolen card by calling our Customer Relationship Centre (CRC) on 13 25 85, or you can cancel your card through internet banking.

Log into internet banking and under ‘Services’ and ‘Card Management’ cancel your card.

You can report your card as lost or stolen by sending a Secure Message in internet banking or the app, though it is recommended that you call the lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas, as Secure Messages can take up to one business to be actioned.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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