Other helpful FAQs.
If your card is lost or stolen you should let Beyond Bank know immediately.
The fastest way to cancel a lost or stolen card is by calling our 24-hour lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas.
During business hours you can also cancel a lost or stolen card by calling our Customer Relationship Centre (CRC) on 13 25 85, or you can cancel your card through internet banking.
Staff in the Customer Relationship Centre (CRC) can order a new card for you, which can be activated immediately in our App so you can use your mobile wallet while you wait for your card to be delivered. The card can take between 7-10 days business days to arrive.
We cannot put a temporary lock on a misplaced card, so it’s important to ensure that you want to cancel your card before you call.
Log into internet banking and under ‘Services’ and ‘Card Management’ cancel your card.
You can report your card as lost or stolen by sending a Secure Message in internet banking or the app, though it is recommended that you call the lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas, as Secure Messages can take up to one business to be actioned.