Other helpful FAQs.

bba-savings Accounts

Noticed an unfamiliar transaction on your account transaction history or statement?

Some retailers/businesses may appear with a different name to the one you know them as. For example, some local merchants can show up as the name of the parent organisation rather than the shop name, or it show up as the name the eftpos is registered to.

Use the list below to help identify some common retailer/business names and subcription providers.

Trading Name (Alphabetical Order)

Description

ACADEMICSINGLES*

A subscription service for online dating

ACM*BRINKLEYDAY.COM*

Online merchant that offers a trial subscription service for cosmetic products

APPLE ITUNES

Purchases made on the app store for an Apple device

AVG INTERNET SECURITY*

A subscription for anti-virus software (may auto-renew)

BLS*BRINKLEYNIGHT.COM*

Online merchant that offers a trial subscription service for cosmetic products

EHARMONY.COM.AU*

A subscription service for online dating

ESERVICEPS.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

GETHELPSXPF.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

GOOGLE *Play g.co/helppay

A purchase made through the Google Play store

HELPDESKSC.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

INFODESKCS.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

JUST ANSWER*

Online subscription service for expert advice

MCAFEE*

A subscription for anti-virus software (may auto-renew)

NORTON*

A subscription for anti-virus software (may auto-renew)

ONLINEORDEROHC.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

PAYREF.INFO*

A subscription service for online dating

PAYPAL

A online payment processed by paypal, the merchant may differ such as Ebay

PLAYSTATIONNETWORK

An online gaming purchase for a Playstation device

pof.com*

A subscription service for online dating

RGPCUSTOMER.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

SPOTIFY*

A subscription for online music streaming

SUPPORTPSERV.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

VENNTRO MEDIA GROUP*

A subscription service for online dating

VIAGOGO

An online ticket re-sale website

*Note: this merchant offers a trial subscription service, they may be automatically charging ongoing subscription fees unless cancelled following an initial trial period

If you are still uncertain, or the transaction does not reflect any of the names in the table above, please send us a secure message via internet or mobile banking with details of the transaction.

 

You may cancel a direct debit at any time by notifying us on 13 25 85 or visiting one of our branches. We would encourage you to notify the debiting institution of your request to cancel the direct debit.

The cancellation of direct debit received on the same day a direct debit is scheduled will not take effect until the next business day.

Once notified of the cancellation, we can stop any further payments from being made.

When you make a purchase using your Visa the merchant will send an authorisation request to process the transaction. This authorisation request places a hold on the funds to ensure there will be sufficient money in your account to complete the transaction.

The funds will be on hold for up to five business days, during which time the transaction will be finalised. Once complete the funds will be debited from your account balance and the merchant information will be displayed in your transaction history.

Noticed an unfamiliar transaction on your account transaction history or statement? Before contacting us to lodge a dispute, consider the following possibilities:

  • Was the purchase was made by an additional cardholder?
  • Did you make the purchase on behalf of a spouse, child or family member/friend?
  • Have you made any international purchases and the transaction amount has converted to AUD?
  • Check if the purchase relates to any membership, subscription fees or direct debit payments.
  • The merchant may trade under a different name (an online search can often help identify the true trading name). Some more commonly used retailer/business names and subscription providers are detailed below.

Trading Name (Alphabetical Order)

Description

ACADEMICSINGLES*

A subscription service for online dating

ACM*BRINKLEYDAY.COM*

Online merchant that offers a trial subscription service for cosmetic products

APPLE ITUNES

Purchases made on the app store for an Apple device

AVG INTERNET SECURITY*

A subscription for anti-virus software (may auto-renew)

BLS*BRINKLEYNIGHT.COM*

Online merchant that offers a trial subscription service for cosmetic products

EHARMONY.COM.AU*

A subscription service for online dating

ESERVICEPS.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

GETHELPSXPF.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

GOOGLE *Play g.co/helppay

A purchase made through the Google Play store

HELPDESKSC.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

INFODESKCS.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

JUST ANSWER*

Online subscription service for expert advice

MCAFEE*

A subscription for anti-virus software (may auto-renew)

NORTON*

A subscription for anti-virus software (may auto-renew)

ONLINEORDEROHC.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

PAYREF.INFO*

A subscription service for online dating

PAYPAL

A online payment processed by PayPal, the merchant may differ such as eBay

PLAYSTATIONNETWORK

An online gaming purchase for a PlayStation device

pof.com*

A subscription service for online dating

RGPCUSTOMER.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

SPOTIFY*

A subscription for online music streaming

SUPPORTPSERV.COM*

Online merchant that offers a trial subscription service for pharmaceutical products

VENNTRO MEDIA GROUP*

A subscription service for online dating

VIAGOGO

An online ticket re-sale website

*Note: these merchants offer trial subscription services. They may be automatically charge ongoing subscription fees unless cancelled following an initial trial period.

If you are still unsure, we can help you dispute the transaction.

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