Why are you rebranding Nexus Mutual to Beyond Bank?
Following the merger between Nexus Mutual and Beyond Bank Australia in 2020, the expected benefits for our customers and the bank are being realised. Beyond Bank is stronger than ever.
We are achieving record levels of growth whilst maintaining customer satisfaction levels well above 90%. In April 2022, Forbes named us as the best bank in Australia on its fourth annual list of World’s Best Banks. We were also awarded the best bank in Australia for customer satisfaction in 2020 by independent research organisation Roy Morgan.
Now that the two businesses are combined and delivering very positive outcomes, we took the opportunity to review the past two years and look forward to how Beyond Bank could operate more effectively in the future. This review was undertaken in consultation with a sample of customers and employees and sought feedback on the use of two brands.
It was concluded that better outcomes could be achieved for customers and the bank by moving to a single brand over time. Moving gradually allows us to minimise impacts on customers and reduce costs during the transition.
https://www.beyondbank.com.au/need-help/why-are-you-rebranding-nexus-mutual-to-beyond-bank