Once a card control function has been enabled or disabled, it will stay in that position until it is manually changed back.
Why can't I keep my current password if it fits the new requirements?
Unfortunately, we are unable to determine if your current password fits the new requirements.
The reason for this is that when your password is saved, it is encrypted and kept in a secure location. We never attempt to decrypt or view customer passwords under any circumstances. Therefore, to ensure all of our customer's passwords meet these new requirements, we must ask that you change your current password.
Other helpful FAQs.
Yes. Direct debits made against the card number will continue to be deducted.
If our Mobile Banking or Internet Banking service is not set up on your account, we won’t be able to apply a temporary block. In this case, the card would need to be cancelled if it had been lost or stolen. If these services are not set up, then we would be happy to assist you with setting them up.
No. Once you make a change on one of your devices, the block will apply to your account which will be reflected across all your devices.
Yes. Cancelling your card will override any temporary blocks applied.