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Unplanned outage

Intermittent outage - 18 October 2024

2 minutes read
18 October 2024
Services and Systems Updates
We’re back up and running.
Our systems are now operating normally.
 
Thank you for your patience and understanding.
 
If you still need a hand, please get in touch.

Update 1:15pm (ACDT)

Our team have identified some additional intermittent access issues with internet banking and the mobile banking app. 

We are not currently aware of any further impacts to other banking services including card payments. 

We are investigating further and will keep you updated once we have more information. 


Update 11:00am (ACDT)

Access to all banking services has been restored and is currently working as expected. We are continuing to monitor this to ensure that it continues.


Update 10:30am (ACDT)

We still continue to see intermittent problems with some of our banking services.

We are aware of intermittent problems still occurring with internet banking and the mobile app as well as Osko and fast transfer payments.

We are not aware of any impact to card payments.

We will continue to update you as we have additional information.


We are experiencing intermittent problems with some of our banking services.

You may experience intermittent issues accessing services including internet or mobile banking or calling us by phone.

Our team is investigating, and we’ll provide an update as soon as we know more.

We're sorry, and thank you for your patience.


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