Holiday opening hours.

Payments made using a PayID, Osko or from one Beyond Bank account to another will be processed instantly and the funds will be available within minutes.

For payments made on a public holiday or weekend, if you’re using BPAY or a BSB and account number not sent by Osko, the funds will be debited from your account immediately, processed the next business day and will be available to the biller or recipient within one to two business days.

Please note that incoming payments made using your BSB and account number, and not sent by Osko, will also take one to two business days to arrive into your account.

Members should also be aware that organisations external to Beyond Bank may have irregular payments as a result of public holidays.

For example, an organisation may process payments before or after a public holiday. If you are expecting a payment on a public holiday, please consult the payer’s policy on processing payments on public holidays.

If you believe your personal details or banking information has been compromised, change your password and contact us immediately on 13 25 85.

To change your Internet Banking password, log in to Internet Banking and select > Settings > Change Password.

Reporting a scam.

If you have come across what you believe to be a scam, you can help others by reporting the scam to your local police, and the Australian Competition and Consumer Commission via Scamwatch. Visit www.scamwatch.gov.au for more information.

Seek support.

Getting support.

Falling victim to a scam can be emotionally distressing. If you, or someone you know needs some support, please visit a health professional you trust, or seek help from one of the many support services on offer.

What to do out of hours.

If your account becomes compromised outside of business hours, we recommend taking the following steps and then contacting us as soon as possible.

• Change your Internet Banking password by logging in to Internet Banking and selecting > Settings > Change Password
• Ensure that only your devices are registered in the Mobile App by going to Menu > Settings > My Devices
  • If there is a device you do not recognise, swipe left and select the bin icon to remove this device.
• If you have provided your card details, cancel this online or by calling our 24-hour card monitoring team on 1300 705 750
• Set your online banking transfer limits in Internet Banking and the Mobile App to zero to prevent any unauthorised transfers
  • To update this in Internet Banking, once logged in go to Settings > Transaction Limits > Complete an SMS verification code > adjust your limits to $0
  • To update this in Mobile Banking, go to Menu > Settings > Transaction Limits > adjust your limits to $0
• If you have completed any transactions online or provided any online banking details, in addition to changing your password and removing unrecognised devices, give us a call at 13 25 85 or visit us at a branch as soon as possible so we can assist you further.

Whilst there is no silver bullet, there are certainly steps you can take to protect yourself online. Below are some tips:

• Stay alert and remember that scams exist. Whenever you’re dealing with someone who has approached you online, always consider that it could be a scam. If in doubt, do some online research to find out more about them or the business they represent
• Never send money or give your personal details to someone you have only met online, or don’t completely trust
• Don’t accept contact requests on social media from people you don’t know and be careful how much personal information you share online. Scammers may use your personal information and photos to steal your identity or gather information about you, so their approach seems more familiar or genuine
• Do not open suspicious texts, pop-up windows or emails. Be especially cautious when the sender has misspelt your name, asks for your banking details or promises you money. If it’s a company you already deal with, look up their contact information online and call them to check whether the message you received was legitimate
• Be vigilant when shopping online. Always use shopping sites you know and trust. Be extremely wary of offers that seem ‘too good to be true’, because they probably are, and it’s safer to stay away
• Protect your personal information. Shred utility bills or other documents that contain your personal details or pin numbers before throwing them away
• Choose strong passwords for your computers, mobile devices, and every online account. Get tips on setting a secure Internet Banking password here.