To customers affected by the recent bushfires: 
We’re here to help.

Many communities around Australia are currently facing hardship as a result of the bushfires.

There is a significant need for emergency assistance now and of course, for longer term relief once the crisis is over. We’re here to help in any way we can.

If you are experiencing financial hardship and need support, please get in touch with us so that together, we can work out a way to help you and your family.

How we can help:

  • Deferring of repayments on your home loan
  • Restructuring your business loans which could include the limiting or removal of fees
  • Assistance with helping you access your term deposit
  • Connecting you to our support team.

How you can contact us:

Phone 13 25 85 (Option 9)

Send us a secure message via Internet Banking or our APP

Or visit your nearest Beyond Bank branch, if safe to do so.

Insurance Claims.

If you hold an insurance policy with Beyond Bank through Allianz, please contact Allianz directly.

Phone: 1300 555 030

Website: click here

Other numbers.

Government Assistance.

You may be entitled to government assistance.

Phone: 132 850

Website: click here

St Vincent de Paul Society.

Phone: 13 18 12 (Option 3)

Website: click here 


Australian Red Cross.

Phone: 1800 733 276

Website: click here


The Salvation Army

Phone: 1300 662 217

Website: click here


Assistance from energy providers.

Energy Australia Phone: 1800 120 084

AGL Phone: 13 12 45

Origin Energy Phone: 13 24 61


Assistance from telecommunication providers.

Telstra Phone: 13 22 03

Optus Phone: 1300 301 671

Vodafone Phone: 1300 650 405

How we have assisted our community:


  • We have given $50,000 to the Vinnie’s Bushfire Appeal being managed by the St. Vincent de Paul Society
  • Through our own Beyond Bank Foundation Appeal, we are raising further funds for Vinnies with all money being distributed to people living in bushfire-affected communities
  • We are supporting volunteer firefighters with an initial $10,000 grant
  • Our staff have been given 2 fully paid days of volunteer leave to help in whatever way they can
  • Emergency services leave has been made available to all staff.


Help those affected by the bushfires.

We have partnered with Vinnies to raise money to support those affected by the fires.

Every dollar raised will assist in both the emergency response as well as the longer-term recovery effort to help people get back on their feet and start rebuilding their lives.

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