Inclusive and accessible branch design.

Inclusive and accessible branch design.

At Beyond Bank we are committed to making banking accessible to everyone so they can have the financial independence to achieve their goals.

In 2017 we embarked on becoming a Dementia Friendly Organisation in the ACT. We soon realised that as a bank we could make minor changes to our processes, practices and our environment that would make a real difference in making people feel welcome, included and valued. This empowered them to actively participate in their local communities.

We collaborated with some key disability service providers to develop a blueprint for inclusive and accessible branch design. Their expert insights guided us to consider lighting, colour, acoustics, surfaces and signage that didn’t necessarily cost more, but greatly enhanced the day-to-day banking experience for people living with disability.

Our inclusive and accessible branch design has now become our blueprint for all future branch refurbishments, ensuring that banking as an essential service is inclusive helps us connect with everyone in the communities we serve.

Some key elements of our accessible branch design include: 

  • Wide-open spaces

  • A low shelf at our teller counter and considered placement of self-service equipment for easy access

  • Fully adjustable lighting

  • Sheer curtains to meeting rooms for privacy

  • Easy-to-read signage containing text and images

  • Good contrast of colours and finishes

  • Alternate seating options with loose furniture

  • Increased thickness of glass framing, which acts as a safety strip

  • No mirrored or dark surfaces to assist with depth perception

  • The installation of a hearing loop.

Accessible branch design - Glendale.

Our branch in Glendale, NSW was among our first inclusive and accessible branches. Lake Macquarie City Councillor and wheelchair user Dave Belcher shares his thoughts and experience at the branch.

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