Stay Smart Online have received reports of a new wave of technical support scams impersonating Telstra.
Victims are contacted by callers pretending to be representatives from Telstra reporting some kind of problem. (One recent scam, for example, claims that the lights blinking in a particular pattern on a modem or router indicates an issue).
These callers may either request remote access to your computer and/or ask for credit card details in order to charge a fake support fee or fix a false payment processing issue.
If you are contacted unexpectedly by someone claiming to be from Telstra and they either ask you to verify your payment details or claim that there is a problem with your internet connection – hang up. If unsure, verify their identity by contacting Telstra using the phone number printed on your bill.
If you think you have given your credit card details to a scammer, please contact us immediately on 13 25 85. ... See MoreSee Less