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Public Holiday Notice - Monday 5 October

Please note that our ACT, NSW and SA branches will be closed on Monday 5th October due to public holidays.

Our Member Contact Centre will still be open from 8am - 8pm (ACST) on 13 25 85 if you require any assistance.

Public Holiday Notice - Monday 28 September

Please note that our ACT, NSW and WA branches will be closed on Monday 28th September due to public holidays.

Our Member Contact Centre will still be open from 8am - 8pm (ACST) on 13 25 85 if you require any assistance.

Mobile App Issue for iPhones

Please note, we have identified an issue with our Mobile App and iPhones that have been updated to the latest operating system IOS9.

A problem is currently occurring which prevents users from being able to select an account from the account selection list when performing transactions in the App. All other functions are working correctly.

We are currently investigating the issue and appreciate your patience.

Scam Email Warning

The scam email below is currently circulating purporting to be from Beyond Bank with the Subject: Your online access has been suspended.

Do not click on the link in the email, delete the email immediately.

If you have accidentally clicked on the link and entered your details, please contact us on 13 25 85.

We will never ask you to login to Internet Banking via an email.

Market Research - Internet Banking trial

We would like to advise members that over the next week we will be conducting an Internet Banking research trial. Members will be selected at random to participate, and will receive an invitation from Beyond Bank via email and in your Internet Banking ‘Secure Mailbox’.

Individual responses to this research will be strictly confidential and your answers will be anonymous. If you have any concerns about participating in this research, please contact us on 13 25 85 or email

Customer Satisfaction Survey

We would like to advise our members that you may receive an email from us inviting you to participate in an online Customer Satisfaction survey which will be sent out on a monthly basis.

Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.

We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.

We hope you’ll participate so that we continually improve our service.

If you have any queries regarding the survey please call us on 13 25 85.

Scheduled Maintenance 25 August

Due to scheduled maintenance, the Beyond Bank website will be unavailable on Tuesday 25 August 2015 from 6am (ACST) for approximately 1 hour.

Internet Banking will still be available during this time.

We apologise for any inconvenience this may cause.

Changes to our branch services

As a customer-owned bank, Beyond Bank Australia is regularly reviewing our operations to ensure we deliver a level of service that best meets our customers’ needs.

The way that our customers are doing their everyday banking is changing, with branch transactions becoming less popular, replaced with transactions being completed via ATM’s, direct credits and debits, via Internet banking and telephone contact centres.

In response to this trend, we recently conducted a review into our service delivery model with an aim to improve the experience for our customers – no matter how they access their financial services.

As a result, on Friday 2 October 2015, we will be closing our branches in Belmont (NSW), Roxby Downs (SA) and Dickson (ACT) regions and on Friday 30 October our branch in Kalgoorlie (WA) will also discontinue operations in their current form.

As a further review of our the Beyond Bank branch services, our traditional branch environment will be transformed into a more customer focused location – a combination of self service and face to face interactions, and new technologies that help to better connect our customers with advice based services in the fields of wealth management, business services, risk insurance services and more.

We are leading the online charge to ensure that we deliver services beyond traditional means as more customers take their core banking online. Our customers will continue to have always-on access to their money and personal assistance online or via our Australian-based call centre.
The changes we make today will allow us to invest in technology and a service delivery model that will give our customers the best banking experience tomorrow.

Scheduled Maintenence 14th August

Due to scheduled maintenance, our Internet Banking, Mobile Banking and Phone Banking services may be unavailable on Friday 14th August 2015, from 6:30am (ACST) for approximately one hour.

We apologise for any inconvenience this may cause.

Travel Advisory - Indonesia’s Mt Raung volcanic ash cloud

Please refer to the following travel insurance information from Allianz Global Assistance regarding Indonesia’s Mt Raung volcanic ash cloud.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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