Customer Satisfaction Survey
We would like to advise our members that you may receive an email from us inviting you to participate in an online Customer Satisfaction survey which will be sent out on a monthly basis.
Please note that you complete the survey anonymously (no personal information is requested) and responses are aggregated and used for research purposes only. The survey is being conducted in accordance with the provisions of the Privacy Act 1988 (Cth), and all the information you provide is totally confidential.
We will never ask you to participate in surveys without providing notification on our website so that you can ensure it is legitimate. We will never request that you provide password or PIN details, or log in to Internet Banking, via links in emails or surveys.
We hope you’ll participate so that we continually improve our service.
If you have any queries regarding the survey please call us on 13 25 85.
Scheduled Maintenance 25 August
Due to scheduled maintenance, the Beyond Bank website will be unavailable on Tuesday 25 August 2015 from 6am (ACST) for approximately 1 hour.
Internet Banking will still be available during this time.
We apologise for any inconvenience this may cause.
Changes to our branch services
As a customer-owned bank, Beyond Bank Australia is regularly reviewing our operations to ensure we deliver a level of service that best meets our customers’ needs.
The way that our customers are doing their everyday banking is changing, with branch transactions becoming less popular, replaced with transactions being completed via ATM’s, direct credits and debits, via Internet banking and telephone contact centres.
In response to this trend, we recently conducted a review into our service delivery model with an aim to improve the experience for our customers – no matter how they access their financial services.
As a result, on Friday 2 October 2015, we will be closing our branches in Belmont (NSW), Roxby Downs (SA) and Dickson (ACT) regions and on Friday 30 October our branch in Kalgoorlie (WA) will also discontinue operations in their current form.
As a further review of our the Beyond Bank branch services, our traditional branch environment will be transformed into a more customer focused location – a combination of self service and face to face interactions, and new technologies that help to better connect our customers with advice based services in the fields of wealth management, business services, risk insurance services and more.
We are leading the online charge to ensure that we deliver services beyond traditional means as more customers take their core banking online. Our customers will continue to have always-on access to their money and personal assistance online or via our Australian-based call centre.
The changes we make today will allow us to invest in technology and a service delivery model that will give our customers the best banking experience tomorrow.
Scheduled Maintenence 14th August
Due to scheduled maintenance, our Internet Banking, Mobile Banking and Phone Banking services may be unavailable on Friday 14th August 2015, from 6:30am (ACST) for approximately one hour.
We apologise for any inconvenience this may cause.
Travel Advisory - Indonesia’s Mt Raung volcanic ash cloud
Please refer to the following travel insurance information from Allianz Global Assistance regarding Indonesia’s Mt Raung volcanic ash cloud.
Scheduled Maintenence 9th August
Due to scheduled maintenance, our Internet Banking, Mobile Banking and Phone Banking services will be unavailable on Sunday 9th August 2015, from 2:15am (ACST) for approximately five hours.
We apologise for any inconvenience this may cause
Internet Banking Issue
Update: This issue has now been resolved and Internet Banking can be accessed as per normal.
We are currently experiencing an issue relating to Secure SMS services within Internet Banking. This may prevent customers from performing some transactions or accessing e-statements, when a Secure SMS is required. We are investigating this issue and aim to resolve as soon as possible. We apologise for any inconvenience caused, our Member Contact Centre is available to assist from 8am-8pm on 13 25 85,
Changes to Branch Hours
We wish to advise that this Tuesday 21 July our Gawler, Seaford and Victor Harbor branches will be closed from 4.00pm, and Salisbury branch from 4.45pm.
Our Member Contact Centre (13 25 85) will remain open and Internet, Mobile and Phone Banking will continue to be available during this time.
End of Financial Year Statements
We wish to advise that unfortunately the delivery of both paper statements and eStatements for June 2015 has been delayed due to an unforeseen issue.
We are working on this issue as a matter of priority, with the aim of having eStatements available from Monday 6 July and paper statements sent from Wednesday 8 July.
Thank you for your patience. We apologise for any inconvenience caused.
Feedback on new Internet Banking
Thank you to everyone who has provided us with feedback on our new Internet Banking service. As a result of your feedback we will be making the following improvements to the site in the coming weeks:
- Provide additional labeling around the search function to make it easier to find
- Add a running balance next to every transaction
- Add the full date to every transaction
We would like to remind you that our old Internet Banking service will no longer be available from Monday 15 June and you will automatically be directed to our new service
We hope you enjoy the new Internet Banking!