News

Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

Stay in touch.

Malaysian Airlines Travel Advisory

We would like to extend our deepest sympathy to all those affected by this event. Please refer to the following information concerning those affected by Malaysia Airlines flight MH17 on 18 July 2014.

Member Survey

We would like to advise members that over the next few weeks we will be conducting our Annual Member Survey. Members will be randomly selected to participate, and will receive a survey email invitation from ORIMA Research. Your feedback is greatly appreciated, and we encourage all invited members to take part.

If you have any concerns about participating in this research, please contact us on 13 25 85.

Scheduled Maintenance 15 July

Due to scheduled maintenance Internet Banking will be unavailable on Tuesday 15h July 2014, from 3:30am until approximately 4:00am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 13 July

Due to scheduled maintenance, loan applications in Internet Banking will be unavailable on Sunday 13 July 2014 between 6am and 6pm (ACST).

We apologise for any inconvenience this may cause.

Changes to our newsletter

Changes to our newsletter

At Beyond Bank, we believe in caring for the community, the environment and our planet. By building sustainable practices into everything we do, we can create long term benefits for our customers, employees and the community – and as a customer owned bank, we also believe in returning value to everyone who banks with us.

For these reasons, we’ve decided to take the next steps in the way that we deliver our newsletter.

Changes to how you will receive your Pathways magazine

From the October issue onwards, Pathways will undergo a transformation from the printed newsletter you currently receive with your statement, to an interactive, online publication. This will allow us to better tailor our content to suit your needs.

By not printing the newsletter we will reduce the amount of paper we use by nearly 1.2 million sheets a year – what a fantastic way of lowering our impact on the environment!

While there will not be a printed version of the newsletter arriving in the post from October, we will still bring you a range of news and advice.

For news and updates on how the digital Pathways is evolving, follow us on Facebook  or on Twitter.

To ensure we are providing content you will enjoy, we would love it if you could complete a short survey and tell us what is important to you.

Scheduled Maintenance 6 July

Due to scheduled maintenance, loan applications in Internet Banking will be unavailable on Sunday 6 July 2014 between 6am and 6pm (ACST).

We apologise for any inconvenience this may cause.

Changes to the Community Reward Account

The Community Reward Account supports eligible community groups and not-for-profit organisations through the Community Bonus Payment, which is an annual donation made by us to participating organisations.

The Community Bonus Payment is calculated at the end of 30 June by multiplying the Community Bonus Payment percentage by the average annual balance held in the Community Reward Accounts of all account holders who have nominated the same organisation.

The Community Bonus Payment percentage is based on the number of supporters a community organisation has at 30 June each year. We review the Community Bonus Payment percentage annually. The percentage used to calculate the 2014/15 payment will be as follows:
 

Number of Supporters
Community Bonus Payment Percentage p.a.
Less than 10 0.75%
10-49 1.00%
50 plus 1.25%


These changes will be included in our updated version of the Product Guide, available from us and on our website from 1 August 2014.

Statement frequency changes

Each year we use more than 400,000 sheets of paper and 200,000 envelopes when we send statements to more than 100,000 of our customers.

To reduce our carbon footprint, commencing from January 2015, we are changing the way we deliver our customer statements, moving from a quarterly cycle to delivering twice a year in July and January (because of legal obligations, customers with a credit limit will continue to receive their statements monthly).

And to further reduce our environmental impacts we want to encourage our customers to switch to electronic statements over the coming months in preparation for the change.

Switching to e-statements also means that our customers can access their statements day or night and always have access to their previous statements. Plus, by using less paper, it makes a positive difference to the environment.

How to make the switch to e-statements

You can register to receive e-statements directly through internet banking via our “Statements and History” page.

To enjoy 24/7 access to your statements and help us help the planet, simply make the switch!

To ensure you receive your newsletter and your statements electronically, please update your customer details by visiting us at your local branch, give us a call on 13 25 85 or by updating your contact details via internet banking.

We will write to you again soon and provide more information about these changes.
 

Changes to Fees and Charges

To ensure that we are always providing our customers with a competitive range of products and services, it is important that we regularly review our accounts and fees and charges associated with our product and service offerings. Effective from 1 August 2014, the following changes will occur.

Transaction Fees

The following changes affect the following accounts:
Access Savings, All-In-One, Mortgage Offset, Home Loan Offset, Retirement, Freestyler Account, Non-Interest Savings, Cash Management, Wealth Accumulation, SMALLBiz and SMALLBiz Line of Credit.

The fee for some transactions will change. These transactions are included in your fee allowance. You will only be charged an excess transaction fee if you exceed your monthly fee allowance.

  • Balance enquiries at rediATMs: $1.00
  • Withdrawals and transfers at rediATMs: $2.00

From 1 August merchants will begin allowing ‘cash-out’ transactions with Visa Debit purchases. These transactions will incur the same fee as eftpos transactions: $0.90

The following fee affects all accounts:

  • Non-rediATM withdrawal, transfer, balance enquiry or declined transaction: $0.15 plus the direct charge amount disclosed on the ATM at the time of transaction

Card Fees

Beyond Bank offers a secure, multiple channel Visa debit card. Visa transactions are fee free and with the majority of merchants now offering payWave, a Visa debit card is a secure, quick and easy way to transact.  Visa cards are free for members.

Increasing costs in maintaining our rediCARD product will see the introduction of a quarterly rediCARD service fee of $5.00. This fee will be charged on all accounts for each active rediCARD that is attached to the account on the following dates each year:

  • 31st March
  • 30th June
  • 30th September
  • 31st December

Some customers, including those less than 18 years of age, may be exempt. We encourage members to switch to a Visa debit card if they wish to avoid this fee. Please call 13 25 85 to find out more. These fee changes will be included in our updated version of the Fees and Charges brochure, available from us and on our website from 1 August 2014.

Tips to reduce Fees and Charges

Still using a rediCARD? The Visa Debit card has no service fee and provides a wider choice of transaction methods including unlimited fee free transactions when you choose the ‘CR’ option and don’t get cash-out when using EFTPOS. Upgrade to a Visa Debit card today by contacting us on 13 25 85.

Scheduled Maintenance 22 June

Due to scheduled maintenance Internet, Mobile and Telephone Banking will be unavailable on Sunday 22nd June 2014, from 2am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.


Need help?
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