News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

Read our latest stories below.
 

Stay in touch.

2015 Easter Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed from Friday 3rd - Monday 6th April over the Easter period.

Internet, Mobile and Phone Banking will continue to be available during this time.

We wish all our members a Happy and Safe Easter!

Scheduled Maintenance 22 March

Due to scheduled maintenance, our Internet Banking, Mobile banking, Online Loan Applications, ATM and eftpos services will be unavailable on Sunday 22 March 2015, from 5am (ACST) for approximately two hours.

We apologise for any inconvenience this may cause.
 

Security Warning - Fake State Debt Recovery Office emails

We encourage members to be wary of scam emails purporting to come from the State Debt Recovery Office, within the NSW Office of State Revenue, claiming to deal with interest owing on a tax assessment.
 
The email has the subject line ‘Notice of reassessment – Penalty tax’ and what appears to be an official serial or file number. The 'more information' button included in the email links to a website where you are prompted to download a file containing details of the reassessment notice. However, this file includes ransomware.
 
The ransomware could encrypt your files to prevent you accessing and working on them, and force you to pay the scam authors for an online ‘key’ to unlock them. If you receive this email, you should delete it immediately.

The NSW Office of State Revenue provides additional information about this, and another three scams, which can be accessed from the links below:

Lenovo Notebook Security Alert

Lenovo Notebook computer owners should be aware of a potential security vulnerability associated with the software application SuperFish, which was pre-installed on some Lenovo Notebook computer models.

Lenovo recommends that this software is removed.

Additional information about the risks associated with SuperFish and instructions on how remove the software provided by Lenovo is available from the following link: http://support.lenovo.com/en/product_security/superfish

Scheduled Maintenance 13 February

Due to scheduled maintenance, our website will be unavailable on Friday 13 February 2015, from 6am (ACST) for approximately one hour.

Access to Internet Banking will still be available via our maintenance page.

We apologise for any inconvenience this may cause.

Beyond Bank Australia Lauches SA Fire Appeal

Beyond Bank Australia has launched a Bush Fire Appeal to raise much-needed funds for residents of South Australia devastated by the fires.

The Beyond Bank Australia Foundation has kick-started the appeal with a donation of $20,000, and is now urging its staff, members and the general public to support the initiative. All funds raised will be dispersed to individuals and families in affected areas in South Australia through the local state government emergency support fund and CFS Foundation.

Beyond Bank Chief Executive Officer, Mr Robert Keogh, said the appeal will provide financial support to the residents of South Australia in this time of need.

“While more hot conditions and wild weather is predicted for South Australia over the coming days, and the immediate danger for locals is not over, the painful process of letting residents visit their homes to see what’s been lost has begun. The Beyond Bank Australia Bush Fire Appeal will help provide support to affected residents during the rebuilding process” said Mr Keogh.

“Our thoughts are with the residents of South Australia, their friends, families and everyone who is affected by this disaster. We encourage anyone who would like to donate to the Bush Fire Appeal online, by calling us on 13 25 85 or by visiting a Beyond Bank Australia branch.

“We also want to make sure that Beyond Bank Australia customers know we are here to help if they have been affected by the fires, and we’re encouraging them to come and talk to us if they are concerned about their financial situation due to losses suffered in the blaze."

“The funds raised through the appeal will assist the South Australian Government Emergency Support Fund and the CFS Foundation in providing much needed support to those among us who have suffered losses and need to rebuild their lives. The funding will also support CFS and their volunteers with the amazing work they do throughout fire season.

Please get in touch with us if you wish to support the appeal – every little bit helps.”

Stay safe online during the holiday season

The festive season is once again upon us and it is an important time to stay safe online. Beyond Bank is aware of a number of email scams targeting customers purporting to be from Beyond Bank Australia or related to their banking with Beyond Bank.
The email may encourage you to click on a link or attachment which may load virus software to your computer which then gathers details on any passwords.

We advise not to click on the links, block the sender and delete the email. If you have clicked on a link please do not use Internet Banking until your computer has been checked and cleaned of any virus.

An example is a current email scam targeting customers through fraudulent emails purporting to be from BPAY, claiming that a payment has not been successful. The email directs recipients to open an attached Word document.

If you have clicked a link, opened an attachment, or noticed anything unusual within your Internet Banking session, call us immediately on 13 25 85.

Please refer to the Stay Smart Online website for information on securing your computer.

Scheduled Maintenance 23 December

Due to scheduled maintenance our Telephone, Internet and Mobile Banking services will be unavailable on Tuesday 23rd of December 2014, from 2am until approximately 4am (ACST).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2015!

We know this time of year can be really busy, so we have extended our Member Contact Centre hours of operation during the festive season. You can call us or reach us online 7.00am – Midnight (ACST), 7 days a week (excluding national public holidays)

Public holidays our branches and Member Contact Centre will be closed on:

  •     Christmas Day - Thursday, 25 December
  •     Boxing Day/Proclamation Day - Friday, 26 December
  •     New Years Day - Thursday, 1 January

In addition, all ACT branches and Queanbeyan and Batemans Bay in NSW will also be closed on Monday 29 December.

For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Bank Wealth Management office will be closed from 12pm on Wednesday 24 December and reopen on Monday 5 January 2015.

Thank you for supporting us this year.

Go green with estatements

At Beyond Bank, we want to make a positive difference to the environment by encouraging all our customers to sign up for e-statements. By choosing to receive your statements electronically, you can help reduce paper usage while making things more convenient for you.

With e-statements, you can take advantage of:

  • 24/7 access to your past and present statements.
  • Reduced paper filing of statements – store up to 7 years of statement history online.
  • Email alerts when your statement is available for viewing.
  • No waiting to receive your statement in the mail.
  • Choice as to how often you receive your statements, monthly, quarterly or six-monthly.

To further lessen our environmental impact, we will also be reducing our statement frequency from 3-monthly to 6-monthly. You will receive more information about this change in the coming months.

Caring for the environment and caring for our customers. That’s the other way to bank.

How to make the switch to e-statements.

It’s easy… You can register to receive e-statements directly through Internet Banking via our “Statements and History” page and simply follow the prompts, or alternatively, call us on 13 25 85 for assistance.
 

Need help?
13 25 85

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