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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

We’re no ordinary bank. Beyond Bank is a mutual bank, which means we don’t serve share market investors. Profits are passed on as savings for our customers and support for community projects. Join the bank that gives back.

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Travel Advisory - Hurricane Iselle and Hurricane Julio

Please refer to the following information concerning those affected by Hurricane Iselle and Hurricane Julio in New Zealand.

SCAM ALERT Phishing Attack

Beyond Bank is aware of a current email scam targeting customers purporting to be from Beyond Bank Australia claiming that their online banking has been temporarily suspended, urging the customer confirms their account identity in order to regain access to their online banking.

Please see example of hoax email:

Dear Customer

your online banking has been temporarily suspended, due to irregularities on your account. We urge you confirm your account identity in order to regain access to your online banking.

Click here to get started

Note: This warning is only valid for 24hrs. Failure to adhere to this warning, will lead to the termination of your online banking.

Security Team
Beyond Internet Bank

Please do not click on any links, open attachments or enter any personal information in these emails. Beyond Bank will never send you an email with links to Internet Banking or ask you for personal information.

If you have clicked a link, opened an attachment, or noticed anything unusual within your Internet Banking session, call us immediately on 13 25 85.

Please refer to the Stay Smart Online website for information on securing your computer.

Malaysian Airlines Travel Advisory

We would like to extend our deepest sympathy to all those affected by this event. Please refer to the following information concerning those affected by Malaysia Airlines flight MH17 on 18 July 2014.

Member Survey

We would like to advise members that over the next few weeks we will be conducting our Annual Member Survey. Members will be randomly selected to participate, and will receive a survey email invitation from ORIMA Research. Your feedback is greatly appreciated, and we encourage all invited members to take part.

If you have any concerns about participating in this research, please contact us on 13 25 85.

Scheduled Maintenance 15 July

Due to scheduled maintenance Internet Banking will be unavailable on Tuesday 15h July 2014, from 3:30am until approximately 4:00am (ACST).

We apologise for any inconvenience this may cause.

Scheduled Maintenance 13 July

Due to scheduled maintenance, loan applications in Internet Banking will be unavailable on Sunday 13 July 2014 between 6am and 6pm (ACST).

We apologise for any inconvenience this may cause.

Changes to our newsletter

Changes to our newsletter

At Beyond Bank, we believe in caring for the community, the environment and our planet. By building sustainable practices into everything we do, we can create long term benefits for our customers, employees and the community – and as a customer owned bank, we also believe in returning value to everyone who banks with us.

For these reasons, we’ve decided to take the next steps in the way that we deliver our newsletter.

Changes to how you will receive your Pathways magazine

From the October issue onwards, Pathways will undergo a transformation from the printed newsletter you currently receive with your statement, to an interactive, online publication. This will allow us to better tailor our content to suit your needs.

By not printing the newsletter we will reduce the amount of paper we use by nearly 1.2 million sheets a year – what a fantastic way of lowering our impact on the environment!

While there will not be a printed version of the newsletter arriving in the post from October, we will still bring you a range of news and advice.

For news and updates on how the digital Pathways is evolving, follow us on Facebook  or on Twitter.

To ensure we are providing content you will enjoy, we would love it if you could complete a short survey and tell us what is important to you.

Scheduled Maintenance 6 July

Due to scheduled maintenance, loan applications in Internet Banking will be unavailable on Sunday 6 July 2014 between 6am and 6pm (ACST).

We apologise for any inconvenience this may cause.

Changes to the Community Reward Account

The Community Reward Account supports eligible community groups and not-for-profit organisations through the Community Bonus Payment, which is an annual donation made by us to participating organisations.

The Community Bonus Payment is calculated at the end of 30 June by multiplying the Community Bonus Payment percentage by the average annual balance held in the Community Reward Accounts of all account holders who have nominated the same organisation.

The Community Bonus Payment percentage is based on the number of supporters a community organisation has at 30 June each year. We review the Community Bonus Payment percentage annually. The percentage used to calculate the 2014/15 payment will be as follows:

Number of Supporters
Community Bonus Payment Percentage p.a.
Less than 10 0.75%
10-49 1.00%
50 plus 1.25%

These changes will be included in our updated version of the Product Guide, available from us and on our website from 1 August 2014.

Statement frequency changes

Each year we use more than 400,000 sheets of paper and 200,000 envelopes when we send statements to more than 100,000 of our customers.

To reduce our carbon footprint, commencing from January 2015, we are changing the way we deliver our customer statements, moving from a quarterly cycle to delivering twice a year in July and January (because of legal obligations, customers with a credit limit will continue to receive their statements monthly).

And to further reduce our environmental impacts we want to encourage our customers to switch to electronic statements over the coming months in preparation for the change.

Switching to e-statements also means that our customers can access their statements day or night and always have access to their previous statements. Plus, by using less paper, it makes a positive difference to the environment.

How to make the switch to e-statements

You can register to receive e-statements directly through internet banking via our “Statements and History” page.

To enjoy 24/7 access to your statements and help us help the planet, simply make the switch!

To ensure you receive your newsletter and your statements electronically, please update your customer details by visiting us at your local branch, give us a call on 13 25 85 or by updating your contact details via internet banking.

We will write to you again soon and provide more information about these changes.

Need help?
13 25 85

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