News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Mobile App update – October 2018.

As a 100% customer-owned bank, we go beyond in everything we do. That’s why we aim to exceed your expectations through our award-winning banking app.

We have recently updated the app with the following updates:

  • No longer worry about lost or stolen cards. Cancel them with ease.
  • Find and open a new account in 1 minute
  • View and manage your eStatements
  • Stay in touch with us – update your address
  • Control app timeout for personalised security settings
  • Change your transfer limits
  • Tell us your travel plans and relax. We will monitor your Visa card.

Update from your app store or download fromwww.beyondbank.com.au/app

Scam warning.

A current scam is circulating within Australia that sends a SMS stating ‘in relation to fraudulent transactions on your account. Please click the below link to update your details..’ and includes a link.

We will never send you requests asking for your account or personal details or ask you to click a link. Please do not click on any suspicious links and delete messages such as this.

Planned upgrade - 23 September.

Due to a planned upgrade our app and internet banking will be unavailable on Sunday, 23 September from 12:30am until approximately 6:30am (ACST). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

Planned upgrade - 16 September.

Due to a planned upgrade our app and internet banking will be unavailable from midnight Sunday, 16 September until approximately 8:00am(ACST). Please note that your transactions may be affected during this time.

We apologise for any inconvenience caused.

Travel advisory - Hurricane Lane Hawaii.

A category 4 Hurricane is heading towards Hawaii. The island is bracing for damaging winds, heavy rainfall and life-threatening flash-flooding. Customers who are currently travelling or with upcoming journeys to this region may be affected.

Please refer to this Travel Advisory for further information.

Beyond Bank backs new Whyalla Community Hub.

A new community centre is a step closer to reality after winning significant financial support from Beyond Bank Australia.

The Bank has provided $40,000 towards a Whyalla Community Centre, billed as a ‘one-stop shop’ for Whyalla’s older residents and their carers.

“Establishing a Community Centre has been a goal of Whyalla Aged Care for a number of years and with the support of Beyond Bank’s Foundation Grant we are now able to make this a reality,” said Whyalla Aged Care’s Chief Executive Officer Juanita Walker.

“Older people and their families often tell us that the aged care system is complex and difficult to navigate, leaving many without the services or support they need to live the life the way they choose.”

The Community Centre, to be housed in the former Beyond Bank branch on Donaldson Terrace will provide a range of user-friendly information, support and services.

“As a customer owned bank, community is in our DNA and we are always looking to support our community partners who are doing great work in their local areas,” said Mr David Nichol, Chair, Beyond Bank Foundation.

“Whyalla Aged Care is a trusted frontline provider of a critical service and we jumped at the chance to support this fantastic initiative which will really help people make the right decisions about what is best suited to them and their families.”

Day option programs will also be operated from the centre, ensuring vital emotional and social support for older people who can be at risk of loneliness and isolation.

Importantly too, the centre’s flexible space will allow it to be used as a central venue for community support groups who manage many key support services in the local aged and disability sectors.

“Beyond Bank supports many fantastic community projects right across Australia so we were very excited by the news that the Board of Beyond Bank Foundation had decided to donate $40,000 towards the development of Whyalla Aged Care’s Community Centre,” said Mrs. Walker.

“Whyalla Aged Care appreciates all of the ongoing support that Beyond Bank provides to the organisation and we look forward to continuing our partnership for many more years to come.”

The Community Hub is expected to open towards the end of September 2018 and more news about the grand opening will be announced soon.

Scam warning - mobile porting.

Beyond Bank is aware of an increase in mobile phone porting by scammers.

Scammers who‘ve compromised your personal information may transfer your phone number to another provider so they can receive any security codes sent by Beyond Bank.

If your mobile phone service is suddenly not working then this could be a warning that your mobile phone has been transferred to another provider and you should call your provider immediately to confirm the reason it is not working.

If your mobile has been transferred to another provider without your permission please contact us immediately on 13 25 85.

Travel Advisory - Lombok Earthquake, Indonesia

A 6.9 magnitude earthquake struck Lombok, Indonesia on 5 August 2018. Customers who are currently travelling or with upcoming journeys to this region may be affected.

Please refer to this Travel Advisory for further information.

Warning - Scam Phone Calls

We have received a number of reports where recipients have received a phone call from someone claiming to be from “VISA & Mastercard” regarding an overseas transaction.

These calls are designed to trick you into divulging further information or gain access to your Visa card number.

If you have received one of these calls and have given out your Visa card number, please call us immediately on 13 25 85 to have your card cancelled. 

Scheduled Maintenance - 30 July

We will be undergoing scheduled works on our website on Monday, 30 July from 6:00am. During this time our website will be unavailable however you will still have access to your Mobile App and Internet Banking.

We apologise for any inconvenience this may cause.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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