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Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Beyond Bank cuts home loan interest rates.

Beyond Bank is very pleased to announce that we will be passing on the full interest rate cut of 0.25% p.a. to our standard variable rate home loans.

The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate by 0.25% p.a. and will apply to both new and existing lending.

"As a customer-owned bank, our aim is, and will always be, to pass on as many savings as we can to our customers,” said Nick May, General Manager, Customer Experience.

“The cost of living is very challenging, and we want to do everything we can to make life easier for families and our hope is that this reduction will make a real difference to household budgets.”

Mr. May acknowledged that the current lending environment is unique with rates at historically low levels.

For already discounted rates the reduction varies from between 0.15% p.a. and 0.25% p.a.

"Decisions around rates are never easy as we must take into account the current market conditions, our business performance and the impact on all of our customers, not just those with loans.

“It’s a balancing act and that is why we have considered very carefully the needs and demands of all our customers. To this end, we have also made a number of changes to our savings and deposit account rates.”

“We believe that with today’s announcement, we've achieved a good balance between the needs of both our borrowers and our depositors."

The new rates come into effect on Tuesday, 25 June 2019.

We will be in contact with each member directly via mail to advise how these rate changes will impact their loan. Updated rates will be displayed on our website on Tuesday, 25 June 2019.

Planned upgrade – 16 June.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 16 June from approximately 1am until 5am (ACST). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Five years of Canstar digital banking awards for Beyond Bank.

Our commitment to providing customers with outstanding digital banking has been recognised by Canstar for the fifth year in a row.

We are extremely proud of these awards and the acknowledgement of the value we continue to return to our customers.

Canstar Research identified Beyond Bank as providing leading online and mobile banking for customers, naming us the winner of Customer-Owned Bank of the Year – Online Banking for the fifth consecutive year, and Customer -Owned Bank of the Year – Mobile Banking for the fourth year running.

 

More information:

Canstar: 2019 Online and Mobile Banking Awards

Canstar's Online and Mobile Banking Awards Revealed for 2019

 

Planned upgrade - 19 May.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 19 May from 12.00am until approximately 6.00am (ACST). Apologies for any inconvenience this may cause.

Delays to incoming payments - 1 May.

We are currently experiencing delays with incoming payments. This may include customer payroll & government payments. Our team are urgently working through this and will provide an update as soon as we know more. Sorry and thank you for your patience.

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Resolved - 11.00am (ACST)

The issue affecting incoming payments has been resolved and all payments have now been processed. We sincerely apologise for any inconvenience caused and thank you for your patience. 

Travel Advisory Sri Lanka April 2019

Bombing attacks throughout Sri Lanka, 21 April. DFAT advice: “Reconsider your need to travel”   

If you are currently travelling

Safety is your first priority. Please follow advice from local authorities and the Department of Foreign Affairs and Trade (DFAT).

If you are about to travel

If you are about to travel to Sri Lanka and you have concerns about travelling, we recommend contacting your travel agent or travel provider to discuss your options. 

Please refer to this Travel Advisory for further information.

Anzac Day Public Holiday Notice 2019.

We wish to advise that our branches and Customer Relationship Centre will be closed on Thursday, 25 April 2019 for the Anzac Day public holiday. Internet, mobile and phone banking will continue to be available during this time.

Easter Closures - 2019.

We wish to advise that our branches and Customer Relationship Centre will be closed on the following days:

Good Friday 19 April

Easter Sunday 21 April

Easter Monday 22 April

Please note that branches will also be closed on:

Saturday, 20 April

Planned upgrade – 17 March 2019.

Due to a planned upgrade, internet and mobile banking will be unavailable on Sunday, 17 March from 3.25am until approximately 7.15am (ACDT). Please note that your transactions may be affected during this time.

Thanks for your patience.

Mobile App update - March 2019

We're always updating and improving our mobile banking app - for you. Take advantage of these great features now:

  • Misplaced a card? Want to disable online transactions? New DIY card settings allow full 24/7 control e.g. payWave, ATM, in-store, online, digital wallet.
  • Add the new smartphone widget to access Quick Balance on your device without opening the app
  • 3D touch/long press the Beyond Bank app icon on your device home screen for quick access to the most popular banking features.
  • New font sizes to increase readability on some screens. Font sizes are based on device accessibility and text size settings.

Update from your app store or download from www.beyondbank.com.au/app

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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