Disability sector profits from unique bank change.
We've unveiled a unique new branch that has been designed especially for people with disabilities.
The Canberra city branch has been built and furnished after extensive consultation with key disability groups including Dementia Australia, Down Syndrome ACT, Marymead Autism Centre and Getaboutable.
After collating the results, Beyond Bank’s interior design team has made significant changes to its standard branch fit-out that include new textures, colours, lighting, flooring and signage.
“Beyond Bank’s core value is to be the best bank for the local community and that means that we need to ensure that banking remains accessible to everyone regardless of whether you are able-bodied or living with a disability,” said Mr. Nick May, General Manager, Customer Experience, Beyond Bank.
“All of us deserve the right to have financial freedom which comes from managing our own money and completing day-to-day transactions, it is a key part of being independent.”
Major changes include:
- Replacing dark purple carpet with lighter coloured flooring to improve depth of perception for people with dementia who can become fearful of dark spaces;
- Removing laminated countertops and installing stone and timber surfaces to make physical contact with the teller less confronting for those living with dementia;
- Installing soundproofing to meeting rooms to minimise external noise that can cause confusion and stress;
- Installing dimmable lighting technology and curtains to make the banking environment less likely to cause over-stimulation of senses;
- Providing a hearing loop for deaf customers who can tune their hearing aid to an internal banking channel;
- New, clearly worded signage in simple font to direct customers to key zones within the branch;
- Lowering teller counters to allow easier access for customers in wheelchairs or mobility scooters; and
- Staff training programs to upskill on ways to best assist customers with dementia and autism.
“We have considered every aspect of the banking experience and heavily invested in providing the right environment for all of our customers,” said Mr. May.
“If we have made life a little easier for those living with a disability in our community, then we have achieved our goal.”
Dementia Australia CEO Maree McCabe believes the changes initiated by Beyond Bank will have a positive impact for local people living with dementia.
“There are an estimated 447,000 Australians living with dementia today and of those, around 70 per cent live in the community,” said Ms McCabe.
"Banking is a routine task we can easily take for granted but for someone living with dementia, banking online or going into a branch can be stressful and overwhelming.
"By creating a dementia-friendly physical environment, with trained and aware staff, banks can support people living with dementia to remain financially safe."
Beyond Bank will monitor and review the branch over a three-month timeframe and is already considering rolling out the changes across its national network.
Community giving in 2019 reaches $650,000!
More than three hundred grassroots groups and charities across Australia have shared in a $650,000 cash windfall thanks to Beyond Bank’s unique annual giving program.
The money was made available through the Community Reward Account, a savings account which allows you to nominate your favourite charity, then once a year, we donate a percentage of your annual average balance to that charity.
It’s a very innovative way of fundraising that allows you to financially support your local community group or club.
Giving, as you know, is a very important part of our business and so we are thrilled at the way this account continues to resonate with our customers.
Year on year the amount we have been donating to our charities big and small has been rising.
Over the past 12 years, Beyond Bank has now distributed more than $2.5 million nationally.
And as we all know, seeing the impact even a small amount of money can make to local community organisations is a pretty special feeling.
So, thank you for helping us build better, stronger and more inclusive communities. We simply couldn’t do it without you!
Find out more the Community Reward Account www.beyondbank.com.au/reward
Funds unlocked for Griffith's Freebeez Lockers.
Griffith’s “Freebeez Locker” service is set for a major boost after Beyond Bank agreed to fund a significant expansion of the unique facility.
The customer-owned bank has donated $20,000 to supply twenty new lockers to address a critical need in the community to support young people living rough on local streets or couch-surfing with friends.
Founded and managed in a partnership between Linking Communities Network (LCN) and the Police Citizens Youth Club, the lockers are stocked with a sleeping bag, self-heating meals, first aid, personal hygiene needs, counselling contacts and a map to essential services like local toilets and showers.
The contents of the locker are adjusted seasonally so that in winter they contain beanies and hoodies and in summer they have caps sunscreen and insect repellent.
“The homeless population has dramatically increased in Griffith and there are a number of people sleeping rough due to the high demand on services and the 0.07% vacancy rate for rental accommodation,” said Ms Deb Longhurst, Manager Crisis Accommodation, LCN YouthLinks.
“This partnership is so grateful to Beyond Bank for the commitment to social issues and in particular homelessness, and the opportunity to continue to provide this valuable service.”
“It has been a real privilege to partner with LCN and the Police Citizens Youth Club in Griffith which is doing some outstanding work in reaching out and connecting with young people in the community who are finding life a little bit tough,” said Ms Karen Garrod, Riverina Community Development Manager, Beyond Bank.
“As a customer-owned bank, we are always keen to support local frontline projects that deliver real results and in turn, build better and stronger communities.
“Freebeez Lockers is making a positive difference and so for us, helping out was an easy decision.”
Beyond Bank has also announced a new partnership with local disability support group Ningana Enterprises, providing $10,000 towards its Community Access and Centre Based programs.
Established in 1965, Ningana assists some 100 people with a disability and their families across the Riverina with a range of services that include short term accommodation, supported independent living, community access programs and supported employment.
“Ningana Enterprises is very excited to partner with Beyond Bank and look forward to a long and mutually beneficial relationship. We intend to use this grant to introduce new IT opportunities for our participants, including new hardware, purchasing applications and a Smart Board,” said Fiona Durham CEO, Ningana Enterprises.
The donations will be made at a special ceremony to be held in Griffith on 21 August.
Internet Banking password changes
Beyond Bank has recently updated Internet Banking password requirements.
In the coming months, Beyond Bank will require customers with non-compliant passwords to update their password. Currently, this isn't forced, but we are sending email tips on selecting secure passwords to customers, as part of a wider online security education campaign.
Here are some sample emails for your information, and to help verify their authenticity when you receive them:
For more information on selecting secure Internet Banking passwords, click here >
Travel Advisory Hong Kong Protests August 2019.
Ongoing protests in Hong Kong may represent a threat for tourists and travellers visiting the area. Activity includes clashes between protestors and police, worker strikes which may result in flight cancellations and aviation delays, and ongoing unrest within the city.
Please refer to this Travel Advisory for further information.
Beyond Bank first for home buyers in WA
Beyond Bank is delighted to have been named the best lender for first homebuyers in Western Australia for the second year in a row.
Financial comparison site, Canstar’s annual awards saw the bank fend off some fierce competition to take out the Customer-Owned Institution of the Year - First Home Buyer for Western Australia.
Canstar stated that Beyond Bank performed strongly across both its fixed and variable-rate products as well as scoring strongly for its helpful range of supporting features.
Other areas with high marks came from Beyond Bank’s assistance to first home buyers through various information and education platforms and its extensive branch network.
Beyond Bank’s General Manager Customer Experience Nick May said winning the award for the second consecutive year was a great achievement for the bank’s WA team.
“We are really proud and humbled to win this award as it shows that our offering in the WA market is matching the needs of local homebuyers who are making that first step into the property market,” said Mr. May.
“Helping our customers get the keys to their first home is one of the real highlights of banking.”
Last month, Beyond Bank was also named Canstar’s Customer-Owned Institution of the Year for Mobile Banking for the fourth year in a row and for Online Banking for the fifth consecutive year.
Planned upgrade – 28 July.
Due to a planned upgrade, internet and mobile banking will be unavailable intermittently on Sunday, 28 July between approximately 12am and 6am (ACST). Your card and ATM transactions won’t be impacted during this time.
Thanks in advance for your patience.
Reductions to home loan interest rates.
Beyond Bank is pleased to announce that we will be passing on an interest rate cut of 0.17% p.a. to our variable rate home loans.
The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate and will apply to both new and existing lending.
"As a customer-owned bank, we are always striving to pass on as many savings as we can to our customers,” said Mr. Nick May, General Manager, Customer Experience, Beyond Bank.
“We also know that times are tough for many families and we want to do everything we can to make life easier and our hope is that this reduction will make a real difference to household budgets.”
”We’ve now passed on a reduction of 0.42% to many of our borrowers, which is a great outcome for these customers.”
"Decisions around rates are never as simple as they may seem as we must take into account the current market conditions, our business performance and the impact on all of our customers, not just those with loans.
“It’s a constant balancing act as we very carefully consider the needs and demands of all our customers.
The new rates come into effect on Tuesday, 23 July 2019.
We will be in contact with each member directly via email or mail to advise how these rate changes will impact their loan.
EOFY is here – find your Interest Details.
Tax time is here. Viewing your interest details is simple and secure in mobile and internet banking.
- Log in to Internet Banking
- Go to Accounts, then Interest Details
- Interest Details are displayed.
- Log in to your Mobile App
- Go to Accounts, then locate your desired account
- Click Available/Current, then select Info
- Interest Details are displayed.
Beyond Bank cuts home loan interest rates.
Beyond Bank is very pleased to announce that we will be passing on the full interest rate cut of 0.25% p.a. to our standard variable rate home loans.
The announcement follows the recent decision by the Reserve Bank of Australia to cut the official cash rate by 0.25% p.a. and will apply to both new and existing lending.
"As a customer-owned bank, our aim is, and will always be, to pass on as many savings as we can to our customers,” said Nick May, General Manager, Customer Experience.
“The cost of living is very challenging, and we want to do everything we can to make life easier for families and our hope is that this reduction will make a real difference to household budgets.”
Mr. May acknowledged that the current lending environment is unique with rates at historically low levels.
For already discounted rates the reduction varies from between 0.15% p.a. and 0.25% p.a.
"Decisions around rates are never easy as we must take into account the current market conditions, our business performance and the impact on all of our customers, not just those with loans.
“It’s a balancing act and that is why we have considered very carefully the needs and demands of all our customers. To this end, we have also made a number of changes to our savings and deposit account rates.”
“We believe that with today’s announcement, we've achieved a good balance between the needs of both our borrowers and our depositors."
The new rates come into effect on Tuesday, 25 June 2019.
We will be in contact with each member directly via mail to advise how these rate changes will impact their loan.
Update 25/06/2019: Updated rates are now available on our website.