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Updated Travel Advisory - Mt Agung

Mount Agung volcano in Bali has experienced high levels of activity and periodic eruptions since September 2017. While local authorities remain on high alert, flights are currently not affected and travel from Denpasar airport continues to operate as normal. The travel advisory that was issued in September 2017 remains in place and affects policies that were purchased after 7am (AEDST) Tuesday 19 September 2017.

Please refer to this Travel Advisory for further information.

Failed Payment Issue

On 13th February we started processing payments via the New Payments Platform (NPP) which enables you to transfer money between financial institutions in under a minute, 24/7. We are utilising this platform for as many payments as possible

We are aware that some customers may be experiencing problems sending money to other banks or credit unions, as not all financial institutions are ready to receive NPP payments.

If you experience a failed payment:

  1. Please retry the transaction in the first instance.
  2. If it fails a second time please contact the recipient to check the full account details of the destination account.
  3. If you require further assistance, please contact us on 13 25 85 or send a message via the Secure Inbox within Internet Banking and the Beyond Bank App.

Please note, this issue does not affect your scheduled payments.

App Update - 13 February

Thanks to customer feedback we have updated our App. Users will start to see these new features over the coming days. The new features include:

  • PayID: Send & receive money in minutes.
  • Balance before PIN: Tap the lightning bolt on the dashboard to get started.
  • Apple Pay integration: Add your card to your Wallet directly from within the Beyond Bank app – no manual input required (iOS only).
  • Send secure messages about your accounts.

Update from your app store or download from www.beyondbank.com.au/app

Scheduled Maintenance - 13 February

Due to scheduled maintenance, our Internet Banking and Mobile App will be unavailable on Tuesday 13 February from 1:30am until approximately 3am (ACDT).

We apologise for any inconvenience this may cause.

Scheduled Maintenance - 11 February

Due to scheduled maintenance, our Internet Banking, Phone Banking and Mobile App will be unavailable on Sunday 11 February from 3am until approximately 7am (ACDT).

We apologise for any inconvenience this may cause.

Important Message for Android Users

To ensure secure banking and protection of your personal details and accounts, users will need to have Android 5.0 or above in order to access the app, internet banking and website.

We encourage you to ensure your devices use the latest operating systems at all times to protect your information online and continue to access your banking.

App Update February 2018

Thanks to customer feedback we have updated our App. Users will start to see these new features over the coming weeks. The new features include:

  • Balance before PIN. Tap the lightning bolt on the dashboard to get started (iOS only, Android coming mid-February).
  • Apple Pay integration. Add your card to your Wallet directly from within the Beyond Bank app – no manual input required (iOS only).
  • PayID: receive money fast. Coming soon. Background changes to accommodate future releases for PayID.
  • Secure mailbox available as part of a staggered release to select users.

Update from your app store or download from www.beyondbank.com.au/app

Scheduled Maintenance - 28 January

Due to scheduled maintenance, our Internet Banking and Mobile App will be unavailable on Sunday 28 January from 1:30am until approximately 6am (ACDT).

We apologise for any inconvenience this may cause.

Australia Day Public Holiday Notice

We wish to advise that our branches and national Contact Centre will be closed on Friday 26 January 2018 for the Australia Day public holiday.

Internet, Mobile and Phone Banking will continue to be available during this time.

App Update January 2018

Thanks to customer feedback we have updated our App! Users will start to see these new features over the coming weeks. The new features include:

  • A new look home screen and menu
  • Additional help screens
  • Changes to accommodate future releases for Osko and PayID (coming soon!)
  • Secure messaging available as part of a staggered release to select users.

Update from your app store or download from: www.beyondbank.com.au/app


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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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