News



Want to stay up-to-date with our latest news?

Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.
 

Planned Upgrade – 24 May

Due to a planned upgrade, Internet and Mobile Banking will be unavailable on Sunday, 24 May between 3:00 am and 5:00 am (ACST). Your card and ATM transactions may also be impacted during this time.

Thanks in advance for your patience.

Planned Upgrade – 17 May

Due to a planned upgrade, Internet and Mobile Banking will be unavailable on Sunday, 17 May between 1:00 am and 3:00 am (ACST). Your card and ATM transactions won’t be impacted during this time.

Thanks in advance for your patience.

Interest Rate Changes April 7

As an essential service that continues to provide banking to you and your local community, Beyond Bank Australia remains focused and committed to offering the most responsible form of banking to meet the needs of ALL Australians.

Recently, we have changed interest rates across a range of products:

Home and Investment Loans

  • 0.50% reduction to our 3-year fixed rate on our owner-occupied Total Home Loan Package ≤80% LVR special to a new low of 2.29% p.a. (for new money);
  • Introduced a new 2-year fixed rate of 2.29% on our owner-occupied Total Home Loan Package ≤80% LVR special (for new money);
  • Reducing new fixed rate home loans by up to 0.60% for owner occupiers and investors with either Principal and Interest or Interest Only repayment terms.

Term Deposits

  • Introduced a new 10-month term deposit rate at 1.70%p.a. for interest paid at maturity.

Small Business Loans

  • A range of financial assistance for small business customers impacted by COVID-19, including:
    • 0.50% reduction in the secured Overdraft interest rate for new and existing customers;
    • 2.00% reduction in our unsecured Overdraft rate for new and existing customers; and
    • 1.00% reduction in current business investment loan variable reference rate for new and existing customers to 3.94%

Along with these changes, we have also implemented a range of home loan assistance measures as well as financial support initiatives to help you through these challenging times.

For more information, please visit beyondbank.com.au/coronavirus

* Interest rates are current as at 7/04/2020.

Increase to contactless limits requiring PIN

All domestic contactless transactions at a terminal between $100 - $200 may no longer require a PIN to be entered into the terminal.

As part of an industry-wide change, we would like to advise you that any contactless payments made on our Visa Debit and Credit Cards (including Salary Packaging), will now have contactless limits with the need for a PIN, increased from $100 to $200. The change will start to occur overnight on Monday 6th April, at selected merchants/stores, and a gradual roll out will continue over the coming weeks.

The change is being put in place by both Visa and MasterCard, following a request from the Reserve Bank of Australia. This is to reduce the risk of COVID-19 transmission by limiting customer contact with POS devices (EFTPOS terminals). Similar changes have already been implemented in several countries across Europe.

This is a temporary measure, initially to be put in place for 3 months and then will be reviewed.

We expect that the first POS devices to have their technology updated to reflect this change will be supermarkets, as we continue to see increased purchases occurring in these stores.


Exceptions:

EFTPOS:

All EFTPOS transactions in the industry are exceptions and will continue to prompt for a PIN for transactions above $100.  This includes transactions using multi-network debit cards at merchants who have enrolled into Least Cost Routing or Merchant Choice Routing, where transactions are routed via EFTPOS.

The Pays (Apple, Samsung and Google Pay)


Mobile transactions do not usually require a PIN due to the added authentication security on the device. However, some terminals, which are yet to be updated for the Pays will continue as today and request a PIN for transactions above $100.

 

Internet and mobile banking outage

Update 2:00pm ACST - The following services have now been restored:

  • Internet Banking
  • App
  • Card transactions

We apologise for the inconvenience and thank you for your patience as our team worked to quickly restore services for you.

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Update: 1:32pm ACST - The cause of the issue has been identified and our team are working to restore services as quickly as possible. We apologise for the inconvenience and thank you for your patience.
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Updated: 1:17pm ACST- We are having some issues with internet and mobile banking. This may also affect card payments. Our team is working to fix it and we’ll post an update shortly.

Interest Rate Changes

As an essential service that continues to provide banking to you and your local community, Beyond Bank Australia remains focused and committed to offering the most responsible form of banking to meet the needs of ALL Australians.

This week we have reduced interest rates across a range of products:

  • 0.50% reduction to our 3-year fixed rate on our owner-occupied Total Home Loan Package ≤80% LVR special to a new low of 2.29% p.a., effective 7th April 2020(for new money);
  • The introduction of a new 2-year fixed rate of 2.29% on our owner-occupied Total Home Loan Package ≤80% LVR special, effective 7th April 2020(for new money);
  • A range of financial assistance for small business customers impacted by COVID-19, effective 1st April 2020, including:
  • 0.50% reduction in the secured Overdraft interest rate for new and existing customers;
  • 2.00% reduction in our unsecured Overdraft rate for new and existing customers; and
  • 1.00% reduction in current business investment loan variable reference rate for new and existing customers to 3.94%

Along with these changes, we have also implemented a range of home loan assistance measures as well as financial support initiatives to help you through these challenging times.

For more information, please visit beyondbank.com.au/coronavirus

Supporting our customers during COVID-19 *17 March

At Beyond Bank, our main role and responsibility has always been and will always be to our staff and our customers.

The health and wellbeing of our employees, customers and their families is our top priority.

Beyond Bank are following the situation closely and continuing to act in accordance with the measures prescribed by the World Health Organisation and local health and government authorities.

Our services remain unaffected at this time and customers are assured that deposits up to $250,000 remain securely backed by the Commonwealth Government Guarantee.    

For more information on the Coronavirus including advice on what you can do to protect yourself, please visit the World Health Organisation website.

Osko payments to ANZ/NAB this weekend.

Please be aware that NAB and ANZ will be temporarily suspending both incoming and outgoing Osko payments at times over the weekend.

On Saturday 14 March from 12:00 am until 6:00 am (AEDT), NAB Osko payments will be unavailable. On Sunday 15 March from 1:30 am until 6:30 am (AEDT), ANZ Osko payments will be unavailable.

Please keep this in mind when making Osko payments to these financial institutions over the weekend.

COVID-19 Announcement

At Beyond Bank, our main role and responsibility has always been and will always be to our staff and our customers.

The health and wellbeing of our employees, customers and their families is our top priority.

Beyond Bank are following the situation closely and continuing to act in accordance with the measures prescribed by the World Health Organisation and local health and government authorities.

Our services remain unaffected at this time and customers are assured that deposits up to $250,000 remain securely backed by the Commonwealth Government Guarantee.    

For more information on the Coronavirus including advice on what you can do to protect yourself, please visit the World Health Organisation website.

Your money is safe at Beyond Bank

At Beyond Bank, our main role and responsibility has always been and will always be to our staff and our customers.

The health and wellbeing of our employees, customers and their families is our top priority.

Beyond Bank are following the situation closely and continuing to act in accordance with the measures prescribed by the World Health Organisation and local health and government authorities.

Our services remain unaffected at this time and customers are assured that deposits up to $250,000 remain securely backed by the Commonwealth Government Guarantee.    

For more information on the Coronavirus including advice on what you can do to protect yourself, please visit the World Health Organisation website.

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