Smiling casual mature businesswoman using smartphone at the window in loft office
For and with you
Frequently Asked Questions

What do I do if my card is lost or stolen?

1. Notify us that your card has been lost or stolen.

If your Beyond Bank Visa card is lost or stolen, or if you believe your PIN has become known to someone else, it’s important to tell us immediately. 

How to notify us:

  • Via the Mobile App: Menu > Manage Cards > Select card > Lost or stolen card 
  • Via Internet Banking: Services > Card Management > Lost or stolen card
  • Call us or visit your local branch: During business hours, call Beyond Bank on 13 25 85 or visit your nearest branch.

For assistance after hours, you can also call our Card Monitoring team 24 hours a day on 1300 705 750 for queries about lost or stolen cards.

If you are overseas, call the reverse charge Visa International Hotline available 24 hours a day on +61 2 8299 9101

2. Order a new card.

If you cancel the card yourself in the Mobile App or Internet Banking you will have the option to order a replacement card yourself. Otherwise, call us on 13 25 85 to arrange a new card. 

How to activate your new card

Still need help?

Contact us through Live chat, call us on 13 25 85 or visit one of our branches across Australia

Did you find this answer helpful?

See all Account FAQs