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Frequently Asked Questions

How do I activate my card?

You can activate your card through Internet Banking or in the Mobile App.

Internet Banking 

You can activate a card you have received in the post under the Activate Card screen on the Services section of the main navigation menu.

Simply enter all of the card details in the fields provided and click Activate Card. Your card will be active for approximately 10 minutes after completing this process.

How to log into Internet Banking 

Mobile App

Activate your card in 3 simple steps. In the menu, go to Card Management, click your card and click Activate. Once you have completed the prompt, your card is activated and ready to go. 

Check out the video to see how easy it is to do it, as well as other helpful hints for getting started with your new card. 


Still need help?

Contact us through Live chat, call us on 13 25 85 or visit one of our branches across Australia

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