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Whether you’re a customer or a curious member of the public, we’d love to share our latest stories and initiatives with you.

At Beyond Bank we’re a bank that is 100% owned by our customers. We go beyond in everything we do and that means doing more for our customers than they ever expected. It’s part of what makes us the other way to bank.

Read our latest stories below.

Public Holiday Notice

We wish to advise that our branches and Member Contact Centre will be closed on Monday 27 January due to the Australia Day public holiday.

Access to Internet, Mobile and Phone Banking will still be available.

Traveller's Cheques

With the increased usage of cards for overseas travellers, our foreign exchange supplier (Western Union) has seen a sharp decline in traveller’s cheque sales over the past few years.

As a result, they will no longer be supplying traveller’s cheques in Australia as of 1 January 2014.

If you have any unused traveller’s cheques you can encash them at any Travelex office (available at all major Australian airports).

Find out about the other foreign exchange options we have available including: Cash Passports, Foreign Cash and International Transfers.

Scheduled Maintenance 15 Dec

Due to scheduled maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable on Sunday 15 December 2013 from approximately 2:00am to 3:30am (ACDT).

Our SMS services will also be unavailable on Sunday 15th December, 2013 from 21:30 to 22:00 (ACDT).

We apologise for any inconvenience this may cause.

Christmas Public Holiday Notice

We would like to wish all our customers and their families a very safe and happy Christmas and all the best for 2014!

Our branches and Member Contact Centre will be closed on the following public holidays:

  • Christmas Day - Wednesday, 25 December
  • Boxing Day/Proclamation Day - Thursday, 26 December
  • New Years Day - Wednesday, 1 January

Our ACT branches, Roxby Downs Branch in SA, Queanbeyan and Batemans Bay branches in NSW are also closed on Friday 27 December. For regular branch opening hours, search for your location on our Locate Us page.

Our Beyond Advice offices will be closed from Friday 20 December and reopen on Monday 6 January 2014.

Thank you for supporting us this year.

Scheduled Maintenance 8 Dec

Due to scheduled maintenance, our Internet Banking and Mobile Banking services will be unavailable Sunday 8 December 2013 from approximately 6:30am to 8:00am (ACDT).

We apologise for any inconvenience this may cause.

Annual General Meeting

The Annual General Meeting (AGM) was held on 26 November 2013 with 66 members in attendance (including Directors and Staff).


All 3 resolutions put to the meeting (details were contained in the notice of AGM) were easily passed. The percentage of votes ‘For’ each resolution was:

  • Resolution 1 (ordinary resolution): 95%;
  • Resolution 2 (special resolution): 94%; and
  • Resolution 3 (special resolution): 94%

2013 Directors Election

The results of the Directors election were announced at the AGM. The number of votes cast for each candidate was (in ballot paper order):

  1. Geoffrey Knuckey: 3,268;
  2. Margaret Patrick (Carmody): 2,608;
  3. Heather Webster: 3,519;
  4. Steve Nolis: 3,548;
  5. Christina Ryan: 2,340; and
  6. Geoffrey Parnell: 1,315.

This means that the 3 successful candidates were:

  1. Steve Nolis;
  2. Heather Webster; and
  3. Geoffrey Knuckey.

All 3 serving Directors, being Heather Webster, Steve Nolis and Geoff Knuckey, were re-elected for a 3 year term.

Board Chair and Deputy Chair

Chris Doogan’s term as a Director ended at the end of the AGM. Earlier in the year Chris informed the Board that he would not stand for re-election. At the AGM Chris announced his retirement from the Board. Chris was appointed Chair of the Board in December 2010. Due to his retirement the Beyond Bank Board, at its meeting on 1 October 2013, unanimously appointed Anne O’Donnell as Chair to replace Chris on his retirement. Prior to her appointment Anne was the Deputy Chair. As a consequence of her appointment Steve Nolis was appointed Deputy Chair.

At the AGM Anne paid tribute to Chris’ significant contribution over many years to the Boards of CPS Credit Union Co-operative (ACT) and Community CPS Australia Limited.

View the AGM transcript of Chairman Chris Doogan and Debbie Goodin's speeches.

View the AGM Presentation.

Stay Smart Online

We are currently promoting Stay Smart Online, an Australian Government initiative from the Department of Communication, aimed at helping creating awareness and increase education of how people can protect their personal information and stay safe when they are in an online environment.

Stay Smart Online has some top tips for safe online shopping, which include:

  • Be wary if the website looks suspicious or unprofessional or makes unrealistic promises. Bargains which look too good to be true often are.
  • Know what you are buying. Read the description of the product carefully – check the size, colour, value and safety of the product.
  • Read all the fine print. This includes refund and complaints handling policies.
  • Check the currency, postage and handling and other charges. There may be extra charges you aren't aware of. Only pay via a secure web page, one that has a valid digital certificate.
  • Use a secure payment method such as PayPal, BPay, or your credit card. Avoid money transfers and direct debit, as these can be open to abuse. Never send your bank or credit card details via email.
  • Always print and keep a copy of the transaction. Keep records of any emails to and from the seller.
  • Always conduct transactions within the auction website. Avoid private contact or payment directly with buyers or sellers; scammers will often use this ploy to 'offer a better deal’.

We encourage you to follow these tips and if you notice any unusual activity on your accounts contact us on 13 25 85.

Planned Maintenance 24 November

Due to planned maintenance, our Internet Banking, Mobile Banking, Telephone Banking and SMS services will be unavailable Sunday 24 November 2013 between 3:45am and 09:05am ACDT.

We apologise for any inconvenience this may cause.

Scheduled Maintenance 10 Nov

Due to planned maintenance, our internet lending service will be unavailable Sunday the 10th of November 2013 between 06:00 to 06:30 ACDT.

We apologise for any inconvenience this may cause.

We are now open for Business at our new West Lakes Branch!

We are pleased to advise our first “Concept Branch” at West Lakes has officially opened for business, incorporating new branch design, new technology and a new approach to delivering strong advice based customer experiences for our members.

The branch features many new design elements including:

  • A Video Wall – where our latest messages can be displayed across 4 screens.
  • Audio Visual Signage – no more posters on the walls! The screens have the ability to display our latest messages and have the ability to communicate a variety of messages throughout the day.
  • iPads – within the member lounge there are iPads for our members use to research our product offering or utilise a range of apps aligned with housing and car purchasing
  • A new member lounge area – our members can sit in comfort while waiting for our staff or while researching our products.
  • “The Deck” – a new way to assist our members with their transaction needs without barriers between our staff and our customers.
  • Video Conferencing – there is a video conferencing unit available to link our members with product specialists to obtain expert advice.
  • Guest Wi-Fi – Our members can relax in the lounge area and utilise our free Wi Fi to access product information on their own devices or any other aspect that requires internet connectivity.
  • Free Coffee & filtered water – as members utilise the branch and lounge area they can enjoy a coffee from our machine or a glass of water from our Pura tap.
  • Laptops – our staff are equipped with laptops connected to our corporate Wi-Fi so they can move freely throughout the branch and serve members in any area of the West Lakes branch.
  • Internet banking – there are a further 2 iPads dedicated to internet banking for our members use.
  • “L” Shaped seating – to remove any barriers between our staff and customers. Our consulting areas are designed so that our staff can share information with our customers.

Our West Lakes team are now well equipped to offer the best service and advice to our members.

Pop into the West Lakes branch and say hi to Elza and the team, you won’t be disappointed with the modern and innovative banking experience they provide.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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