We're here to help!

Our friendly Customer Relationship Centre staff are here to assist you over the phone from:
Monday to Friday 8.00am -8.00pm ACST
Saturday 9.00am-3.00pm ACST
Closed Sundays and National Public Holidays

Contact us via Live Chat Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST

You can choose from a wide variety of ways to chat with us from in person, over the phone or online.

If you have a quick question whilst browsing, you can livechat for an instant answer. If you need further assistance, we will direct you to the most appropriate channel.

Chat now

If you are a customer and are registered for Internet Banking, send us a secure message to discuss your accounts or personal details with us.

Message us

Email

Do you have a general enquiry or looking for some information on a new product or service? Send us an email and we’ll get back to within two business days.

Enquire online

If you have a question about your accounts, accessing your money or are looking for additional services please give us a call.

13 25 85


Services

Phone Banking 
13 14 02 or +61 8 8205 8800

Beyond Bank Wealth Management 
1800 061 320

Having trouble?

24 Hour Lost or Stolen Cards 

1800 648 027 or +61 2 8299 9101

Report Card Fraud 
1300 705 750 or +61 2 8299 9534

Give feedback

We'd love to hear from you, make a complaint or provide feedback.

You can also give feedback or ask a quick question via your preferred social channel. We are on FacebookTwitterInstagram and LinkedIn.


app-screens
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An award winning bank in your pocket.

Enjoy all the features of everyday banking as well as:

  • Send and receive money in minutes. With PayID, use your mobile number or email address instead of BSB and account number
  • Send secure messages to us (staggered release to select users)
  • Activate your card and make your PIN something memorable
  • Advise your travel details or complete international transfers and payments
  • View, create or schedule new payments and much more!

Download via the App Store or Google Play.

Download for iOS

Download for Android

Getting started with the app is easy, all you need is your Internet Banking password and member number.

Don’t know your login?

You can reset your forgotten password by visiting Internet Banking and selecting  "SMS Password Reset", or by calling us on 13 25 85.

Reset password in Internet Banking


Financial planning services are provided by Eastwoods Wealth Management Pty Ltd ABN 17 008 167 002 / AFSL 237853 trading as Beyond Bank Australia Wealth Management.  Eastwoods Wealth Management Pty Ltd is a subsidiary of Community CPS Australia Ltd ABN 15 087 651 143 / AFSL 237 856 trading as Beyond Bank Australia.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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