Frequently Asked Questions
Digital Cards.
Digital Cards allow you to access and add your card details to your mobile wallet so you can transact online and in person with it straight away, even before you receive the physical card in the mail.
All Digital Cards FAQs.
Can I order a replacement card for a card that I have reported as a lost or stolen?
Yes, you can order a replacement card for a card you have marked as lost or stolen. Simply access the Card Management under the menu in the Mobile App or under the Services menu in Internet Banking to order the new card.
Useful links
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Can I use my Digital Card before I receive my physical card?
Yes, you can view your card details and add the card to your digital wallet before the physical card arrives.
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Do I need to accept T&Cs to view my Digital Card?
Yes, we require you to accept the Terms & Conditions prior to viewing your card details. Please see the Terms & Conditions here.
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Do I need to activate my card?
In most cases, you will not need to activate your new card before you can access your Digital Card. However, in some cases, this may be required and can be done by selecting the activate option in the Card Management screen, by phone on 13 25 85, or in a branch.
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Do I need to set a PIN for my card?
Yes, you will need to create a PIN for your card. This can be done online by simply accessing the Card Management under the menu in the Mobile App or under the Services menu in Internet Banking then, selecting the card, then the change PIN option.
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How do I access my Digital Card details?
You can find your card details in the Manage your card section of the Mobile App or under the Card Management section of Internet Banking.
You will need to accept the Terms and Conditions before you can view your card details.
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How long does it take to see my Digital Card?
You should be able to view your card details straight away. However, in some cases it may take up to 24 business hours to appear for you.
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Why can't I see my Digital Card?
There are some possible reasons why you may not be able to see your card in the Mobile App or Internet Banking:
- your account doesn’t have a card associated with it
- your card has been blocked or closed.
If you cannot see your card details, please call us on 13 25 85.
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