Frequently Asked Questions
Phone Banking.
Still like talking to a human being? We like talking to you, too. Here is how you can contact us and what you can do over the phone.
Phone Banking FAQs.
You can access our telephone banking services, anytime, anywhere. Chat to one of our consultants or access us through our automated Telephone Banking service on 13 14 02 - available 24 hours a day, 7 days a week.
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- Check your savings, term deposit and loan account balances
- Check your last 10 transactions on each account
- Transfer funds between accounts
- Transfer funds to another membership with us
- Pay bills using BPAY®
- Change your passcode
- Access multiple memberships
- Check your interest earnings on, or charged to, your accounts.
We’re glad you’re happy. Feel free to share more!
Sorry to hear that! Please share how we can improve.
Unexpected error, please try again later.
Thank you for your feedback!
We're here to help.
Call us
Monday to Friday 8am - 8pm, Saturday 9am - 3pm (Adelaide time). Excluding national public holidays.
Send a secure message
Send us a secure message any time via the Mobile App or Internet Banking.
Find a branch
Choose from over 55 locations across ACT, NSW, SA, VIC, and WA.