Insurance FAQs.
If you’re driving another person’s vehicle, you should always check their insurance policy details to confirm whether you’re covered. You won’t be covered by your Beyond Bank Comprehensive Motor Insurance policy when you’re driving someone else's vehicle.
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Yes, if you lodge a claim on your Third Party Property Damage Motor Insurance policy you’ll have to pay an excess. Check your policy schedule to see any applicable excesses.
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No, Compulsory Third Party (CTP) insurance is a pivotal component of your vehicle registration, in fact you can’t register a vehicle in some states within Australia without CTP. For example in NSW, where CTP is also known as a Green Slip. When driving your vehicle, CTP covers your liability for injuries you or other drivers of your vehicle cause to other road users in a motor accident. CTP doesn't provide cover for any damage to your vehicle or any damage you cause to other people's vehicles or property. When you purchase Comprehensive Motor Insurance, it doesn’t include CTP.
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Comprehensive Motor Insurance isn’t mandatory in Australia but there are benefits to having it. If you choose not to take out Comprehensive Motor Insurance and you or the driver of your vehicle is at fault in an accident, you’ll be responsible for the cost of any damage to your own vehicle as well as for the damages caused to any third party property.
Did you purchase your vehicle with a loan?
Some financial institutions might require you to have Comprehensive Motor Insurance if you took out a loan to purchase your vehicle.
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Beyond Bank Comprehensive Motor Insurance provides cover for accidental loss or damage to your vehicle, as well as your legal liability for the damage you cause to other people’s vehicles or property. Some examples of loss or damage to your vehicle covered by this insurance include:
- Motor accidents such as a collision with another vehicle
- Theft
- Fire damage
- Storm damage
- Hail damage
- Damage while your vehicle is parked
For more information, see the relevant PDS.
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Comprehensive Motor Insurance covers your vehicle; plus damage you cause to other people’s vehicles or property. Get a quote.
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Third Party Property Damage (TPPD) Motor Insurance covers damage you cause to other people's vehicles and property while using your vehicle. This includes the cost of the damage and reasonable approved legal costs arising from a covered accident.
TPPD Motor Insurance doesn’t cover damage caused to your own vehicle, fire, theft, or injury you cause to other people.
If you want to cover your vehicle from accidental loss or damage, you might consider Comprehensive Motor Insurance.
For more information on Third Party Property Damage Motor Insurance, see the relevant PDS.
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Compulsory Third Party (CTP) insurance is a pivotal component of your vehicle registration, in fact you can’t register a vehicle in some states within Australia without CTP. For example in NSW, Where CTP is known as a Green Slip. When driving your vehicle, CTP covers your liability for injuries you or other drivers of your vehicle cause to other road users in a motor accident. CTP insurance doesn’t provide cover for any damage to your vehicle or any damage you cause to other people’s vehicles or property.
Beyond Bank Third Party Property Damage Motor Insurance provides you with cover for loss or damage you cause to other people’s vehicles or property, while using your vehicle.
Neither CTP Insurance nor Third Party Property Damage Motor Insurance covers damage to your own vehicle.
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Flood cover is a Standard inclusion for all Home and Contents Insurance policies that start from 14 January 2025.
For Home and Contents Insurance policies starting before 14 January, flood cover was optional. If you’re a renewing customer, you may be able to continue without flood cover if:
- You previously opted out and met certain flood risk criteria,
- We weren’t able to offer you flood cover,
- We’ve agreed you can opt-out of flood cover as standard.
For full details of terms, conditions, limits, and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Home Buildings or Home Contents Key Fact Sheets.
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It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself.
Remember, Beyond Bank Buildings and Contents Insurance will only pay up to the amount of your loss or the sum insured, whichever is the lesser - so you should also be careful not to over insure.
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You should tell Allianz as soon as reasonably possible if during the period of insurance your building is in the course of construction or there are any alterations, additions, demolition, repairs to, or decorations of the buildings costing more than $75,000. If you don’t provide this information as soon as reasonably possible, Allianz may refuse or reduce a claim under the policy to the extent Allianz are prejudiced by the delay or the non-disclosure.
When Allianz receive this information, Allianz may:
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions or premium; or Allianz are no longer prepared to insure you because there has been a material change to the risk
- decide not to offer to renew your policy.
It is also important that you increase your sum insured to take into account any extensions or renovations to make sure you are adequately covered in the event of a home insurance claim.
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If you are altering the security on your property, you should inform us as it may change the conditions of your home insurance. This may affect your premium.
You must tell Allianz as soon as reasonably possible if, during the period of insurance you remove or stop using any security devices that were specifically required by us. If you don’t provide the information as soon as reasonably possible, Allianz may reduce or refuse a claim in whole or in part under the policy to the extent Allianz are prejudiced by the delay or non-disclosure.
When Allianz receive this information, Allianz may:
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions or premium; or Allianz are no longer prepared to insure you because there has been a material change to the risk
- decide not to offer to renew your policy.
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You must tell Allianz as soon as reasonably possible if, during the period of insurance you start using any part of your home building for business, trade or professional purposes (except for a home office).
If you don’t provide this information as soon as reasonably possible, Allianz may refuse or reduce a claim under the policy to the extent Allianz are prejudiced by the delay or the non-disclosure.
When Allianz receive this information, Allianz may:
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions; or Allianz are no longer prepared to insure you because there has been a material change to the risk.
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Do what you reasonably can to prevent any further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property. Contact the Claims Call Centre on 1300 651 777 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the home and contents insurance claims process.
In order to be sure that you are covered under this policy, you should always contact Allianz for approval before you incur expenses you wish to claim. If you do not, Allianz will pay for expenses incurred to the amount Allianz would have authorised had you asked Allianz first.
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If you’re renting your entire home out to tenants, cover is not available under a Home and Contents Insurance policy you may need to consider Landlord Insurance, you can find out more here. If you rent out part of your home while you live at the same address, please contact us so we can determine if you are eligible for this.
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Accidental Damage is optional and provides cover in the event of damage caused by accidental, unexpected mishaps that are caused unintentionally, not just the specified insured events.
If you have Buildings cover only and select this option, examples of the sort of mishaps you’ll be covered for include when:
- You accidentally smash a hole in the wall when you move some furniture.
- Your kids draw all over your walls.
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Flood cover is a Standard inclusion for all Landlord Insurance policies that start from 14 January 2025.
For Landlord Insurance policies starting before 14 January, flood cover was optional. If you’re a renewing customer, you may be able to continue without flood cover if:
- You previously opted out and met certain flood risk criteria,
- We weren’t able to offer you flood cover,
- We’ve agreed you can opt-out of flood cover as standard.
For full details of terms, conditions, limits, and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Home Buildings or Home Contents Key Fact Sheets.
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You can apply to add these options to your policy when you start or renew it (or during your period of insurance by contacting us on 13 25 85. If you’re not sure whether you have added these cover options, you can check your policy schedule.
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The replacement value of your buildings is not the same as the market value – you do not need to include the value of the land when calculating the buildings replacement value.
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Do what you reasonably can to prevent any further loss, damage or liability. Tell the police as soon as reasonably possible about any malicious damage, theft, attempted theft, burglary or loss of insured property. Contact the Claims Call Centre on 1300 651 777 and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the landlord insurance claims process.
In order to be sure that you are covered under this policy you should always contact Allianz for approval before you incur expenses you wish to claim. If you do not, Allianz will pay for expenses incurred to the amount Allianz would have authorised had you asked Allianz first.
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This insurance policy has been designed for people who are renting their property out to tenants under a residential rental agreement.
Contents owned by you (or for which you are legally responsible) and provide for the use of the tenants may also be covered under the policy.
This policy is not suitable for covering the building or contents of the home you live in. In this regard, Allianz offer a Home and Contents product that has been specifically designed for homeowners or renters.
For more information on Home and Contents insurance, please visit the product page.
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