Supporting you when times are tough.

Supporting our customers with financial hardship assistance.

As cost-of-living pressures and natural disasters continue to take their toll on many communities, you may feel overwhelmed by money or personal issues. With so much uncertainty, we know it can be hard to know where to turn.

Beyond Bank is committed to assisting our customers experiencing financial difficulty.  Our dedicated Credit team are available and may be able to assist further by seeking to work with our customers, exploring various options and tailoring forms of assistance based on the circumstances of each customer.

Government Assistance

Phone: 132 850
Website: click here

St Vincent de Paul Society

Phone: 13 18 12 (Option 3)
Website: click here 


The Salvation Army

Phone: 1300 662 217
Website: click here


Additional support options

Your local community centre, church or community organisation may also be able to assist. 


To find emergency relief services near you, see the Department of Social Services Grants Service Directory.

Access To Directory

Credit Smart provides information about financial hardship arrangements and the impact on your credit report.

If you don't know where to start, contact us or you can call the free National Debt Helpline on 1800 007 007. The helpline is open Monday to Friday, 9:30am to 4:30pm.

Call Debt Helpline or visit them online

SmartMoney helps you take control of your money with free tools, tips and guidance to increase their financial wellbeing.

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This information is of a general educational nature only and does not take into consideration the objectives, financial situation or needs of the reader. The information must not be relied upon as financial product advice. You should consider whether any of the products mentioned or suggestions offered are suitable for your circumstances before acquiring or acting on them. Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856. © 2021.

If you would like to read our code of operation this can be accessed here

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