Supporting you when times are tough.

What to do if you are experiencing financial stress.

As COVID-19 and its impact on our customers and communities continue, we acknowledge that many may be facing a reduction in income, work hours, changes to working arrangements or job losses.

With so much uncertainty, you may feel overwhelmed by money or personal issues, and it can be hard to know where to turn. You don't have to go it alone.

We are here to help. Call us on 13 25 85 or fill in our online form and one of our team will be in contact with you to review your individual situation.


Find out more about our COVID Support Packages

Personal customers.

Restructuring options and fee and interest rate waivers for impacted home loan customers.

Business customers.

To help businesses get through, we’re offering loan repayment deferral arrangements and loan restructuring options.

Other help available.

Many charities and community organisations have emergency relief services to help you, with food, housing and bills, as well as emotional support.



To find emergency relief services near you, see the Department of Social Services Grants Service Directory.

Access To Directory

In addition, if you are impacted by coronavirus you may be eligible for government financial assistance.

Check Government Website

If you don't know where to start, contact us or you can call the free National Debt Helpline on 1800 007 007. The helpline is open Monday to Friday, 9:30am to 4:30pm.

Call Debt Helpline.

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This information is of a general educational nature only and does not take into consideration the objectives, financial situation or needs of the reader. The information must not be relied upon as financial product advice. You should consider whether any of the products mentioned or suggestions offered are suitable for your circumstances before acquiring or acting on them. Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856. © 2021.

If you would like to read our code of operation this can be accessed here

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