Supporting our customers with financial hardship assistance.
As cost-of-living pressures and natural disasters continue to take their toll on many communities, you may feel overwhelmed by money or personal issues. With so much uncertainty, we know it can be hard to know where to turn.
Beyond Bank is committed to assisting our customers experiencing financial difficulty. Our dedicated Credit team are available and may be able to assist further by seeking to work with our customers, exploring various options and tailoring forms of assistance based on the circumstances of each customer.
Other help available.
Many charities and community organisations have emergency relief services to help with food, housing, bill payments and emotional support.
Government Assistance
Phone: 132 850
Website: click here
St Vincent de Paul Society
Phone: 13 18 12 (Option 3)
Website: click here
The Salvation Army
Phone: 1300 662 217
Website: click here
Additional support options
Your local community centre, church or community organisation may also be able to assist.
To find emergency relief services near you, see the Department of Social Services Grants Service Directory.
In addition, if you are impacted by coronavirus you may be eligible for government financial assistance.
If you don't know where to start, contact us or you can call the free National Debt Helpline on 1800 007 007. The helpline is open Monday to Friday, 9:30am to 4:30pm.
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This information is of a general educational nature only and does not take into consideration the objectives, financial situation or needs of the reader. The information must not be relied upon as financial product advice. You should consider whether any of the products mentioned or suggestions offered are suitable for your circumstances before acquiring or acting on them. Beyond Bank Australia Ltd ABN 15 087 651 143 AFSL/Australian Credit Licence 237 856. © 2021.
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