Scam Aware and Security.

You don’t need to be a superhero to protect your savings.

Whether banking online or withdrawing money overseas, we've got you covered. We use the latest systems and technology to ensure your savings are safe with us. But when it comes to protecting yourself, there are tons of smart ways to stay safe.


Check your bank accounts.

Check your bank accounts regularly so that you can notice suspicious transactions quickly.


Passwords are only for you.

Never share your passwords or pin numbers. Make sure you change them from time to time and ensure they are secure.


Know who you are dealing with.

If you meet someone online or are unsure if it is a legitimate contact from a business, then take some time to research it first.

ATM and card security.

You may have heard these before, but we think it’s better to be safe than swindled.

Smile for the camera

  • Cover the keypad as you enter your PIN into an ATM
  • Use a different ATM if it appears to be damaged and notify the owner if possible
  • Change your PIN regularly - but don’t use a PIN that easy for others to guess (like your date of birth)

Swipe away safely

  • Check your EFTPOS receipts for any irregularities or inconsistencies
  • Check your account statements regularly and be aware of your balance
  • Do not write your PIN anywhere.

Online security.

It’s easy to become complacent. We live in a world of constant online updates, and password paralysis can set in when we’re faced with yet another sign-in page. But that’s no reason to let our guard down when it comes to banking online.

Protect yourself

  • Maintain an adequate level of anti-virus software on your computer
  • Delete emails and attachments if they seem suspicious – it may be a virus!
  • Beware of emails with ‘friendly’ headings from addresses you don’t recognise
  • Set your spam email preference as high as possible
  • Choose a secure password and change it regularly.

We will never send you an unsolicited email requesting personal information, or details about your passwords / PINs etc. If you ever receive an unsolicited email claiming to be from us, or from another Financial Institution, requesting that you provide this type of information, it may be a scam so check with us before you respond.

Mobile security.

Fraudsters have developed a technique to intercept the onetime passcodes sent to mobile numbers via SMS to authenticate transactions processed via internet banking and other channels. This involves transferring or ‘porting’ your mobile phone to another mobile provider without your knowledge. After they’ve ported your mobile number they can then intercept the SMS code we send you to authenticate a transaction to conduct fraudulent transactions on your account.

Be alert

If you notice that your mobile phone has unexpectedly stopped working, contact your provider immediately to confirm why your service has stopped. If your mobile number has been ported, contact us immediately so we can protect your account against fraud.

Protecting yourself from scams.

How might scammers contact you?

Phone calls.

Unexpected phone calls from individuals claiming to be from your bank, insurance, or utility company, or even a government department or organisation, like the ATO. They may ask for personal information.

Text messages.

A text message asking you to click on a link or sign up to win or verify something.


Links in emails, from an address impersonating someone else.


If you are not expecting a phone call, email, or text message, do not provide any personal information. Do not call the number provided or click on any links. Find your institution’s phone number or website and contact them directly to verify.


Security FAQs.

icon-internet-banking-purple Internet Banking

  • Scams to gain your personal information - scammers will try anything to get hold of your personal details in a bid to make a fraudulent purchase or open a bank account in your name. Be particularly aware of ‘phishing’ scams which according to the Australian Competition and Consumer Commission (ACCC), is the most common scam type in Australia.1 Phishing scams are attempts by scammers to trick you into handing over highly sensitive information such as bank account details, passwords and credit card numbers. They may do this in a number of ways, including asking you to ‘re-activate your account’ or pay for an outstanding bill that doesn’t exist.

    Other ways scammers might obtain your personal information is by hacking into your computer or mobile phone, or tricking you into installing software that allows the scammer to access your files and monitor your movements online.
  • Dating and romance scams – dating and romance scammers create fake profiles on dating websites, apps or social media platforms using fake photos and identities. In this scenario, scammers typically try to enter into a relationship with you, pull at your heart strings before eventually asking you for money for something like medical bills, travel costs or a family crisis. These scammers are often overseas, pretending to work in the military or as an engineer for example.


  • Online shopping scams – with more Aussies shopping online for goods and services, scammers have more opportunities to pose as genuine buyers and sellers on online shopping sites, online auctions and classified sites which are also becoming particularly common. According to Scamwatch, social media platforms have given rise to a new version of online shopping scams, where scammers use social platforms such as Facebook to set up online stores and attract buyers. These fake stores typically offer fake branded luxury clothing or jewellery at low prices, and then disappear once they’ve sufficiently profited from unsuspecting customers.


  • Phone scams - phone scams are designed to trick you into thinking you’re communicating with someone from a well-known organisation, such as the Australian Tax Office (ATO) or Telstra. The end goal is to get hold of your personal information or payment details.

    Phone scammers often call to chase up ‘outstanding bills’ or they may even imitate someone from the ‘support desk’ in an attempt to get remote access to your computer. Technical support scams typically start with a caller claiming that your computer is infected with a virus, or there is a problem with your internet connection. Often, these scammers will use technical jargon to appear legitimate and intimidate you into following their instructions.

These scam types are just some of the scams you could come across online. Below are others to look out for:

  • Unexpected money scams
  • Prize and lottery scams
  • Identity theft
  • Job and employment scams
  • Charity and medical scams
  • Business scams

For more information about how to protect yourself from scammers, you can download the ACCC’s “The little black book of scams” or visit to stay up to date on the latest scam news and alerts.


Whilst every scammer might operate a little differently, there are a few warning signs to look out for whenever you’re doing anything online:

  1. Scammers tend to approach you, and they will often use some sort of convincing story about why they are contacting you. They may contact you regularly and use high pressure sales tactics, computer or tax problems or use urgency to convince you to take their bait.
  2. Scammers can play with your emotions, enlisting the thrill of a potential win, possibility of love, or fear of falling into arrears to trick you into taking action. They know just the right strings to pull.
  3. Scammers often use professional and official-looking websites and shopping sites to convince you they are legitimate. They are also extremely savvy at faking the logo and branding of larger companies such as the ATO, Australia Post or PayPal. When you receive an email you’re not expecting, always question whether it’s real or fake.
  4. Scammers may contact your mobile phone carrier and ‘port out’ your phone to a different carrier or SIM card. By doing this, they can take control of your mobile number and have security messages sent to your phone in an attempt to hijack your accounts. If your mobile phone stops working, or you receive advice from your provider that your number is being ported, this is a big warning sign.
  5. Scammers typically ask for money, whether immediately or after months of grooming. For payment, scammers may direct you to their nearest post office, a wire transfer service or any number of other payment methods, including direct bank transfers, pre-loaded debit cards, gift cards or virtual currency such as Bitcoin. A request for payment via an unusual method is often a sign of a scam.
  6. Scammers will often get your details incorrect. Be extremely cautious when you receive an email with your name misspelt.


For more information about what to look for in scams, you can download the ACCC’s “The little black book of scams” or visit to read up on the latest scam news and alerts.

There has been a significant increase in COVID-19 related scams.

These sophisticated scams could include phishing emails and phone calls impersonating corporate and government entities.

Clicking on malicious links or visiting fake websites may automatically:

  • install computer viruses or malware and ransomware onto your device
  • giving cyber criminals the ability to steal your financial and personal information.

Please ignore any contact of this nature and do not, under any circumstances, provide your personal or financial details.

Please remain alert. Click here for more information.

Whilst there is no silver bullet, there are certainly steps you can take to protect yourself online. Below are some tips:

  • Stay alert and remember that scams exist. Whenever you’re dealing with someone who has approached you online, always consider that it could be a scam. If in doubt, do some online research to find out more about them or the business they represent.


  • Never send money or give your personal details to someone you have only met online, or don’t completely trust.


  • Don’t accept contact requests on social media from people you don’t know and be careful how much personal information you share online. Scammers may use your personal information and photos to steal your identity or gather information about you, so their approach seems more familiar or genuine.


  • Do not open suspicious texts, pop-up windows or emails. Be especially cautious when the sender has misspelt your name, asks for your banking details or promises you money. If it’s a company you already deal with, look up their contact information online and call them to check whether the message you received was legitimate.


  • Be vigilant when shopping online. Always use shopping sites you know and trust. Be extremely wary of offers that seem ‘too good to be true’, because they probably are, and it’s safer to stay away.
  • Protect your personal information. Shred utility bills or other documents that contain your personal details or pin numbers before throwing them away.

Choose strong passwords for your computers, mobile devices, and every online account. Get tips on setting a secure Internet Banking password here.

If you believe your personal details or banking information has been compromised, change your password and contact us immediately on 13 25 85.

To change your Internet Banking password, log in to Internet Banking and select > Settings > Change Password.

Reporting a scam

If you have come across what you believe to be a scam, you can help others by reporting the scam to your local police, and the Australian Competition and Consumer Commission via Scamwatch. Visit for more information.

Recover a stolen identity

If you suspect that you have fallen victim to identify theft, you should act quickly to reduce the damage that this can cause. You can contact IDCARE, a free, government-funded service that provides support to victims of identity crime.

Visit the IDCARE website at or call them on 1300 432 273.

Getting support

Falling victim to a scam can be emotionally distressing. If you, or someone you know needs some support, please visit a health professional you trust, or seek help from one of the many support services on offer.

If your card is lost or stolen you should let Beyond Bank know immediately.

The fastest way to cancel a lost or stolen card is by calling our 24-hour lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas.

During business hours you can also cancel a lost or stolen card by calling our Customer Relationship Centre (CRC) on 13 25 85, or you can cancel your card through internet banking.

It is important to call us on 13 25 85 as soon as possible when you believe the security of your funds may have been compromised.

A Member Service Consultant in the Customer Relationship Centre will be able to lock your Internet and Mobile Banking until you find or replace your phone and are able to reset the login details.

How we can help?

If you think you have been scammed, start by calling us or visiting your local branch.

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