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Alliance one members - welcome to the other way to bank

September 2013
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Recently we wrote to Alliance One members to advise that the Community CPS Group was applying to become a 100% customer-owned bank. We then announced that our application had been approved and, on 1 August 2013, we became a mutual bank – Beyond Bank Australia.

We’ve always done all we can to offer more to our members and to benefit our communities. So we can offer even more, we have undergone an evolution. We've become a mutual bank – Beyond Bank.

As Community CPS we were member-owned, took pride in customer service, and believed in making a positive difference in the community. None of that has changed.

In fact, by becoming a mutual bank, we are able to provide even more for our members and their communities. As Beyond Bank, we can offer the best of both worlds – the security and competitive rates of a bank, together with the member-oriented philosophy and benefits of a credit union.

Becoming a mutual bank allows us to attract wholesale deposits from places that, as a credit union, we weren’t able to. This means lower fees and charges and higher returns for you, as for all our members.

We’ll continue to benefit all the communities in which we operate, whether it be through volunteering, specialised banking products or financial support for not-for-profit organisations.

All the things you love about the Community CPS Group won’t change.

Our strong member focus, our customer service, our support for your community – none of these things will ever change. We will always put customers first and invest in their communities.

The accounts and products you hold with us, the people you deal with, your access to the ATM network and the instructions you give us in relation to your accounts will not change either.

Naturally, there will be some things that need to change. You can expect to see our staff in new uniforms, as well as new-look statements, debit and credit cards (on renewal), website and online banking.

We will also have new branch signage rolled out across the country.

And you’ll love the other way to bank – Beyond Bank Australia.

As a 100% customer owned bank, our profits are used only to benefit our customers and their communities. We call this approach banking + good.

And what does that mean for you? Well, things like improved banking products, better rates and less fees and charges.

At Beyond Bank Australia we will continue to give you the best of both worlds; the flexibility and security of a bank, together with the customer service levels you’d expect from a mutual organisation.

We’re a bank that is committed to the prosperity of many, not just the few.

To find out more about Beyond Bank Australia, or if you have questions about how the change may affect you, please phone 13 25 85, visit your local branch or email contactus@beyondbank.com.au

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