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Statement frequency changes

July 2014
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Statement frequency changes

Each year we use more than 400,000 sheets of paper and 200,000 envelopes when we send statements to more than 100,000 of our customers.

To reduce our carbon footprint, commencing from January 2015, we are changing the way we deliver our customer statements, moving from a quarterly cycle to delivering twice a year in July and January (because of legal obligations, customers with a credit limit will continue to receive their statements monthly).

And to further reduce our environmental impacts we want to encourage our customers to switch to electronic statements over the coming months in preparation for the change.

Switching to eStatements also means that our customers can access their statements day or night and always have access to their previous statements. Plus, by using less paper, it makes a positive difference to the environment.

How to make the switch to eStatements

You can register to receive eStatements directly through Internet Banking via our “Statements and History” page.

To enjoy 24/7 access to your statements and help us help the planet, simply make the switch!

To ensure you receive your newsletter and your statements electronically, please update your customer details by visiting us at your local branch, give us a call on 13 25 85 or by updating your contact details via Internet Banking.

We will write to you again soon and provide more information about these changes.


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