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Card Payment Issues

May 2018
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Card Payment Issues


4:30pm (ACST)
The issue affecting card transactions has been resolved. No further issues preventing card transactions have been detected sine 1:00pm (ACST)

We have identified that approximately 60 Salary Packaging customers have had a hold put on funds for transactions that were in fact declined. These holds are currently being removed to ensure funds remain available to customers. This work should be complete in the next hour.


1:30pm (ACST)
The issue preventing card transactions from being processed appears to have been resolved around 1:00pm (ACST) We have been monitoring transactions since this time and can confirm that card transactions are now being processed correctly.

However, we are aware that there may be some card transactions that were declined during the outage that may have placed a hold on funds in the account. We are investigating this issue urgently and will advise once more detail is known.


12:45pm ACST - We are currently investigating intermittent issues affecting all card payments. This includes ATM, EFTPOS, Apple Pay, Samsung Pay & Google Pay. We sincerely apologise, and are currently investigating the issue with our supplier and will provide further updates here as they come to hand.



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