Community Guidelines.

Our Community Guidelines.

As a customer-owned bank, we’ve been putting people before profit for over 60 years. Our vision is to be the leading customer-owned financial services group, renowned for enriching the lives of our customers and their community. Quite simply, the best local bank.

Through our social media accounts and News page, we’ll keep you connected with what is happening in your community and what’s new at Beyond Bank. Most importantly, we’re keen to hear about what’s important to you.

We're here to chat between 9am and 6pm Monday to Friday and 9am and 3pm on Saturday (Australian Central Daylight Time). If you urgently need to get in touch with us, or you require personal assistance call us on 13 25 85 or drop into one of our branches.


You can expect us to:

  • be honest in our communications to you

  • acknowledge and promptly correct any mistakes in our communications

  • delete and, where possible, not publish your comments if they:

    • are regarded as unlawful, spam, off the topic, unreasonable, inaccurate or defamatory

    • are considered disrespectful, spiteful or offensive to an individual or organisation

    • contain abusive or offensive language.

    • contain information that we consider may compromise the protection of your personal information, including your passwords and PINs

  • reply to your comments in a timely manner

  • treat your opinions with respect

  • not link you to any sites where you are required to provide any personal Information, logon passwords or PINs

  • never request your personal details via unsecure online channels

  • be honest and transparent about our identity and relationship to the credit union when we communicate with you


We expect you to:

  • respect the opinions of others

  • address the topic

  • be polite, honest, fair

  • never submit information that is unlawful, offensive, abusive, defamatory or you know is inaccurate

  • be clear about what information is factual and what is opinion

  • never post any personal information, including your banking information, passwords or PINs

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