Financial assistance online enquiry.

If you are facing hardship as a result of COVID-19 and would like to discuss the options available, please submit the form below and we will get in contact with you.

This is how we’re supporting our eligible customers:


  • Restructuring options to support home loan customers including:
    • Available to both Principal & Interest and Interest Only residential home loans and residential investment home loans
    • Deferring of loan repayments for a period of 3 months which, after review, may then be extended for another 3 months, if considered appropriate
    • Interest will be capitalised and the term of the loan extended
  • Waiving fees for the restructuring or consolidation of loans
  • Waiving interest rate reductions/penalties for early withdrawal of term deposits prior to maturity.

Please note that the support outlined above is only applicable for existing members.

Personal Customers Online Enquiry Form.


Please note, for your protection and privacy, we are unable to discuss your accounts via email.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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