Why do I have duplicate transactions?
During the transaction syncing process our system is looking for an exact match to either the transaction ID or transaction description.
- When a provider doesn't give us a transaction ID we rely on the description to remain constant to determine if a duplicate transaction has been shared with us
- In the case where the provider changes the transaction description, we keep both records for a period of up to two weeks until we can run further analysis to compare the descriptions.
- The sync process happens multiple times a day, so if the description changes we pull two or more instances of the one transaction
- As an example, the Provider removes additional spacing between words or corrects the description to remove duplicate wording, you will see multiple transactions
What we are doing to limit this occurring?
- We are continuously working on our AI engine to recognise and identify transactions to limit duplications.
- We are also working with our providers to obtain their logic behind transaction descriptions and categorisation so we can match.
What can you do?
- You can choose to ignore the duplications and they will be resolved in 14 days and removed from your transactions lists, this will impact your budget at month end
- You can remove the transaction with the description that looks different, this will be the first transaction usually, with additional spacing or duplicate wording.
- Keep us in the loop when transactions are duplicated so we can improve our AI engine
If the transactions are pending, the good news is that the duplicate will disappear when the real transaction updates. Pending transactions will not apply to your spend or budget, so these will not be affected.
If the duplicate transactions are not pending, check that you haven’t got two accounts showing on your Data Sharing preferences.
To remove an account, please refer to How do I unlink an account?
https://www.beyondbank.com.au/need-help/why-do-I-have-duplicate-transactions