29 May 2023 - 6:30pm
The issue has been resolved, and calls to and from our Customer Relationship Centre are working as expected. We apologise again for any inconvenience and thank you for your patience and understanding. Our Customer Relationship Centre team are available on 13 25 85 until 8pm ACST if you need us this evening. Otherwise, they can be contacted tomorrow between 8am and 8pm ACST or you can use our other contact options.
29 May 2023 - 5:10pm
Our team is continuing to work on the issue with the phone system. The issue is affecting a number of organisations and is being investigated as a priority. Some callers are able to get through. However, it is intermittent.
We appreciate your patience.
29 May 2023 - 3:15pm
We are continuing to have some intermittent issues with our phone service. Our team ris continuing to work with our partners to resolve this as quickly as possible.
We thank you for your patience and understanding and apologise again for the inconvenience.
29 May 2023 - 1:30pm
Our team is continuing to work on the issue with the phone system in our Customer Relationship Centre.
We apologise for the inconvenience.
29 May 2023 - 12:00pm
We are having some issues with our phone system in our Customer Relationship Centre. Our team is working to fix it, and we’ll post an update shortly.