I have a pending request to action a PayTo agreement. What does this mean?
You can authorise or decline a request via the PayTo feature in Internet banking. If you don’t respond before the authorisation expiry date and time, the PayTo agreement will be cancelled.
Alternatively, you can:
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Call us on 13 25 85, and we can assist you in authorising or declining the request; or
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You can ask the Payee (merchant or business) to cancel the request if you do not wish to go ahead.
Should you need to change the account linked to your PayTo agreement, you can either:
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Authorise the PayTo agreement first and then re-open the agreement to amend the PayID or linked account and BSB. You can do this by selecting ‘Change’ next to the current payment information; or
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Decline the request and contact the Payee to reissue the PayTo agreement with the correct payment details. For example, if the PayTo agreement has been issued using details from the wrong financial institution, you would need to decline the request and ask the Payee to reissue the PayTo agreement with the correct payment details at the correct financial institution.
https://www.beyondbank.com.au/need-help/pending-request-to-action-a-payto-agreement