I can’t find a new PayTo agreement or amendment request in Internet Banking anymore. What happened?

You will not be able to see a PayTo agreement or amendment request if:   

• The request has been recalled by the Payee (merchant or business).  

• The request was automatically rejected if your account was not eligible for PayTo transactions, or it failed other validation rules.  

• You authorised the new PayTo agreement after the business expiry date and time (and the agreement has since been cancelled).  

You may need to contact the Payee to re-submit the PayTo agreement request.