Once a card control function has been enabled or disabled, it will stay in that position until it is manually changed back.
https://www.beyondbank.com.au/need-help/how-long-do-card-controls-stay-in-place
If you believe your personal details or banking information has been compromised, change your password and contact us immediately on 13 25 85.
To change your Internet Banking password, log in to Internet Banking and select > Settings > Change Password.
Reporting a scam
If you have come across what you believe to be a scam, you can help others by reporting the scam to your local police, and the Australian Competition and Consumer Commission via Scamwatch. Visit www.scamwatch.gov.au for more information.
Recover a stolen identity
If you suspect that you have fallen victim to identify theft, you should act quickly to reduce the damage that this can cause. You can contact IDCARE, a free, government-funded service that provides support to victims of identity crime.
Visit the IDCARE website at www.idcare.org or call them on 1300 432 273.
Getting support
Falling victim to a scam can be emotionally distressing. If you, or someone you know needs some support, please visit a health professional you trust, or seek help from one of the many support services on offer.
Once a card control function has been enabled or disabled, it will stay in that position until it is manually changed back.
https://www.beyondbank.com.au/need-help/how-long-do-card-controls-stay-in-place
Yes. Direct debits made against the card number will continue to be deducted.
https://www.beyondbank.com.au/need-help/will-direct-debits-on-cards-still-work
If our Mobile Banking or Internet Banking service is not set up on your account, we won’t be able to apply a temporary block. In this case, the card would need to be cancelled if it had been lost or stolen. If these services are not set up, then we would be happy to assist you with setting them up.
No. Once you make a change on one of your devices, the block will apply to your account which will be reflected across all your devices.
Yes. Cancelling your card will override any temporary blocks applied.
How to register for Mobile Banking.
How to do payments using the mobile app.
How to crare a PayID using the mobile app.
How to pay using PayID on the mobile app.
How to manage your PayID on the mobile app.
https://www.beyondbank.com.au/need-help/how-to-videos-mobile-banking
To register for our new Mobile Banking app, you will first need to register for internet banking. Once you have done that download the app onto your smart phone or device via the Apple App Store or the Google Play Store. Once the app is downloaded, open the app and complete the following steps:
1. Tap the menu button
2. Tap Accounts
3. Enter your Member Number
4. Enter your Internet Banking password
5. Nominate a Device Name for your device
6. Nominate an app PIN and confirm it
7. Tap to indicate whether you would like to use Touch ID
8. Tap the arrow to complete registration
9. You will receive an SMS with a code, enter the code and Register.
Once you have logged in once, the app will remember your details and every time you log in thereafter, you will simply need to enter your PIN or fingerprint if Touch ID was enabled.
This is optional and is only requested if your phone supports it. You can nominate a Device Name in case you want to register Mobile Banking for use on multiple devices. This way, if you want to deregister a particular device, you won’t need to deregister Mobile Banking completely.
Watch the following video to discover how easy banking with Beyond Bank really is and learn about how to register to start using your mobile banking app.
https://www.beyondbank.com.au/need-help/how-do-i-register-into-mobile-banking
Watch the following video to discover how easy banking is to do mobile payments with Beyond Bank mobile app.
https://www.beyondbank.com.au/need-help/app-payments-features
If you or someone else enters the PIN three times incorrectly, the device will automatically lock and you will need to visit a branch with identification or call the Customer Relationship Centre on 13 25 85 and quote your Telephone Access Passcode to unlock it.
https://www.beyondbank.com.au/need-help/why-is-my-mobile-banking-locked
Our award-winning Mobile Banking app for iOS and Android phones is packed full of an ever-expanding suite of innovative features!
Below is a list of all the features that we offer, and a video that you can view for a demonstration.
Account and General Information
Transfers
Alerts
https://www.beyondbank.com.au/need-help/what-are-the-mobile-app-features
These scam types are just some of the scams you could come across online. Below are others to look out for:
For more information about how to protect yourself from scammers, you can download the ACCC’s “The little black book of scams” or visit www.scamwatch.gov.au to stay up to date on the latest scam news and alerts.
https://www.beyondbank.com.au/need-help/what-common-scams-should-i-look-out-for
Whilst every scammer might operate a little differently, there are a few warning signs to look out for whenever you’re doing anything online:
For more information about what to look for in scams, you can download the ACCC’s “The little black book of scams” or visit www.scamwatch.gov.au to read up on the latest scam news and alerts.
https://www.beyondbank.com.au/need-help/What-are-the-warning-signs-of-an-online-scam
Whilst there is no silver bullet, there are certainly steps you can take to protect yourself online. Below are some tips:
Choose strong passwords for your computers, mobile devices, and every online account. Get tips on setting a secure Internet Banking password here.
https://www.beyondbank.com.au/need-help/how-can-i-protect-myself-from-online-fraud
We're so sorry live chat is not available right now, it's either outside our business hours or we are temporarily unavailable.
To contact us, please click the following link. Thank you
We're so sorry live chat is not available right now, it's either outside our business hours or we are temporarily unavailable.
To contact us, please click the following link. Thank you