We are here to help.

If you are facing financial hardship, would like to know more about our digital banking options or want to find out about the ways we are supporting personal and business members, our staff are always here to assist you.

How we’re supporting customers affected by COVID-19.

Financial assistance for personal customers.

Find out how we are supporting customers during COVID-19. Please click the below link for details on the support available and to contact our team to discuss your available options.

Financial assistance for business customers.

Find out how we are supporting small business customers during COVID-19. Please click the below link for details on the support available and to contact our business banking team to discuss your available options.

Are you a Health or Emergency Service worker?

If you need help with your banking, we’ve set up a priority online service for Health and Emergency Service workers. Please click the below link to request a call back at a time that suits you.

A note from our CEO, Robert Keogh.

Beyond Bank is proud to be part of your local community and in these challenging times, community is what is most important. It is at the heart of what we do.

You can continue to bank with confidence and without interruption, knowing that your health and wellbeing are our top priority.

If you need any support with your banking or are facing hardship as a result of COVID-19, please know we are thinking of you – and we’ll help get through this together.

This is when community really matters.

Robert Keogh

Chief Executive Officer

Updates on our branch opening hours.

Banking is an essential service and as such, we will continue to provide important assistance to you and your local community.
Our branches and contact centre are open, and all our digital and phone banking options are available as usual.

Other ways to bank.

We have a range of banking options to suit your needs. Our banking options allow you access to your money how and when it suits you. 

online purchases

Internet Banking.

A simple, fast and secure transaction environment that you can use to do your banking online.

Find Out More


digital wallet

Mobile App.

A convenient way to access your money on the go. Choose from our iPhone or Android app.

Find Out More


contactless payment

Mobile Wallets.

Load your Beyond Bank Visa Credit or Visa Debit card to your phone to make fast and easy transactions.

Find Out More

Telephone Banking.

Access our telephone banking services, anytime, anywhere. 

Find Out More


Why my money is safe with Beyond Bank.


Australia has one of the strongest banking systems in the world. You can have confidence that all Australian banking institutions must meet the toughest regulatory standards, designed to protect you.

As a Beyond Bank Australia customer, you are protected under the Australian Government’s Financial Claims Scheme, meaning your deposits are guaranteed to be repaid up to a limit of $250,000 for each account holder.

To find out more information, visit:


Scam alert.

There has been a significant increase in COVID-19 related scams.

These sophisticated scams could include phishing emails and phone calls impersonating corporate and government entities.

Clicking on malicious links or visiting fake websites may automatically:

  • install computer viruses or malware and ransomware onto your device
  • giving cyber criminals the ability to steal your financial and personal information.

Please ignore any contact of this nature and do not, under any circumstances, provide your personal or financial details.

Please remain alert. Click here for more information.

Frequently Asked Questions.

bba-savings Accounts

We are currently unable to repurchase foreign currency if you have recently been overseas, to protect the health and safety of our staff.

We can repurchase foreign currency in the event you have had to cancel upcoming overseas travel plans, at current exchange rates

There is a great deal of change and uncertainty due to COVID-19 and this is causing concern about finances and their ongoing loan repayments.

We have recently announced a range of financial assistance options for both personal and small business customers. If you are a personal customer please click here for more information or to apply for assistance. If you are a business customer please click here for more information or to apply for assistance.

This support is available to customers facing hardship due to COVID-19 who meet eligibility criteria. 

*A margin may be added to the rates indicated above to determine the actual interest rate charges.

Terms, conditions, limitations, fees, charges and credit criteria apply. Beyond Bank Australia Limited ABN 15 087 651 143 AFSL/Australian Credit Licence 237856.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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