Other helpful FAQs.

travel Travel

At Beyond Bank we’re committed to being as open and accessible as possible. As a result, there’s a range of different ways you can get in contact with us.

  • Contact Centre: +61 8 7201 2400 between 8am to 8pm weekdays or between 9am to 3pm Saturdays (Central Standard Time) (excluding public holidays)
  • Account Information Line: +61 8 7201 2407
  • Secure Email: Log on to your Internet Banking and select ‘Messages’ followed by ‘Secure Messages’ to compose a new message



Travel Insurance assistance.
Phone: 1800 011 060.

Lost or stolen cards (24/7 hotlines).

          +61 1800 098 231 www.cashpassport.com.au

Overseas ATM locator.
Visa Debit card/ rediCARD ATM Locator: 
www.visa.com/atmlocator/ 
or
MasterCard ATM Locator:  
www.mastercard.com/interactivelocator/atm.html

To transfer money to someone overseas you will need the following information;

  • Transfer amount and required currency
  • Beneficiary name
  • Beneficiary address (full street address is mandatory)
  • Bank sort code/SWIFT address/chips/routing number
  • Beneficiary account number
  • IBAN (this is mandatory for transfers sent to the United Kingdom or European Union)
  • Bank name
  • Full bank address (full street address is mandatory)
  • Any special instructions

To process your payment through Internet Banking, simply select ‘Transfer/Pay’ from the main menu, followed by ‘International Transfer’.

The default daily limit for this service is $5,000AUD. This limit can be increased to a maximum limit of $10,050, simply contact us on 13 25 85 or visit aone of our branches.

You might also receive a call from one of our Customer Service Representatives if information is incorrect or missing for verification purposes.

We currently offer an incoming payment service through Western Union. This service allows the sending bank to transfer the funds as a domestic transfer, from their account to a local Western Union account.

To arrange your payment you can complete the online form. This form will provide you with the payment details, and a print friendly copy of the transfer instructions for the sending bank

Your incoming payment will take approximately 3 business days to credit your account, and will be available to you immediately.

Alternatively, you can provide the following details; 

Bank name:  Beyond Bank
Bank address: 100 Waymouth St Adelaide SA 5000
Branch No: 805-022 (do not use our new BSB)
Account No:  BSB (805022) followed by your Account Number
Account Name:  Your name
IBAN(optional): BSB (805022) followed by your Account Number

An incoming international payment incurs a fee of $8.00. Please also be aware that third party fees may be charged by intermediary financial institutions.

Your incoming international payment will usually take 4 - 5 business days to credit your account and will be available to you immediately. It can take up to 10 days in total.

 

 

You can provide the following details for a SWIFT transfer.

Bank name:  Beyond Bank
Bank address: 100 Waymouth St Adelaide SA 5000
SWIFT/BIC Code: CUSCAU2SXXX
Branch No: 805-022 (do not use our new BSB)
Account No:  BSB (805022) followed by your Account Number
Account Name:  Your name
IBAN(optional): BSB (805022) followed by your Account Number

An incoming international payment incurs a fee of $8.00. Please also be aware that third party fees may be charged by intermediary financial institutions.

 

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