Committed to our customers.

Our commitment to transparency.

We are committed to our customers. By providing details on our regulatory and ethical processes, we strive to be as transparent as possible.

If you have any questions about our operations or our commitment to you, please let us know.

As a mutual bank, we put our customers first. Our profits go towards our customers and communities – not share market investors. We offer you lower fees, lower lending rates, higher investment rates, better banking products and support for community projects. Join the bank that gives back.

Our credit rating by Standard & Poor's ranks us among the most highly rated customer owned banks in Australia.

We are committed to complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). The AML/CTF Act aims to regulate financial transactions in order to detect and prevent money laundering and terrorism financing.

We have voluntarily subscribed to, and are committed to complying with, the Customer Owned Banking Code of Practice. This code establishes higher standards than the law requires in a range of areas, and addresses issues not addressed by the law. In adopting this Code, we agree to abide by the higher standards and additional requirements set out in the Code. It includes 10 key promises we must make to our customers to ensure that we will be fair and ethical when dealing with you.

Life changes and unpredictable circumstances arise that may prevent you from maintaining your financial commitments at some point during your life. At Beyond Bank Australia, we understand this, and we are here to assist where we can.

Throughout the COVID-19 pandemic, we’ve been focussed on helping our customers feel in control of their finances and supported when facing hardship.

If you’re facing hardship, Our COVID Support Team is ready to assist and is available Monday – Friday, 9am-5pm, on 08 7201 2403 or

If you have multiple debts across various financial institutions, you can also seek independent support through Financial Counselling Australia.

We have voluntarily subscribed to, and are committed to complying with, the ePayments Code. The ePayments Code regulates electronic payment transactions, including ATM, eftpos, internet and mobile banking and more.

Our Barton Securitisation Program allows us to raise capital market funding. The Barton Program currently comprises two Term RMBS trusts (called Barton Series 2011-1 and Barton Series 2013-1R) and two warehouse securitisation trusts.

We believe it’s important to protect the environment for future generations. We are fully committed to and working towards sustainable development, sustainability management and public awareness and communication.

We are committed to transparency. We provide our customers with clear and straightforward information on our group structure, capital structure, risk-based approach to capital management and remuneration arrangements.

We believe it’s important to foster gender equality in our workplace.

Access our product Terms and Conditions, Interest Rate Schedules, PDS, privacy policy and more.

We are committed to being transparent and honest about its tax affairs, and is pleased to voluntarily adopt the Board of Taxation’s Tax Transparency Code.

We are committed to creating and maintaining a fair working environment with an open and transparent culture. If you have any concerns about misconduct, we are committed to the establishment, implementation and management of an effective Whistleblower program.

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