Committed
to our customers.

Our commitment to transparency.

We are committed to our customers. By providing details on our regulatory and ethical processes, we strive to be as transparent as possible.

If you have any questions about our operations or our commitment to you, please let us know.

As a mutual bank, we put our customers first. Our profits go towards our customers and communities – not share market investors. We offer you lower fees, lower lending rates, higher investment rates, better banking products and support for community projects. Join the bank that gives back.


Our credit rating by Standard & Poor's ranks us among the most highly rated customer owned banks in Australia.


We are committed to complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act). The AML/CTF Act aims to regulate financial transactions in order to detect and prevent money laundering and terrorism financing.


We have voluntarily subscribed to, and are committed to complying with, the Customer Owned Banking Code of Practice. This code establishes higher standards than the law requires in a range of areas, and addresses issues not addressed by the law. In adopting this Code, we agree to abide by the higher standards and additional requirements set out in the Code. It includes 10 key promises we must make to our customers to ensure that we will be fair and ethical when dealing with you.


Life changes and unpredictable circumstances arise that may prevent you from maintaining your financial commitments at some point during your life. At Beyond Bank Australia, we understand this, and we are here to assist where we can.

We have a myriad of options that may be available to you, and we can discuss these at length either over the phone or email. Our friendly Credit Control team are available Monday – Friday, 9am-5pm, on 08 8205 8678 or creditcontrol@beyondbank.com.au.

If you have multiple debts across various financial institutions, you can also seek independent support through Financial Counselling Australia


We have voluntarily subscribed to, and are committed to complying with, the ePayments Code. The ePayments Code regulates electronic payment transactions, including ATM, eftpos, internet and mobile banking and more.


Our Barton Securitisation Program allows us to raise capital market funding. The Barton Program currently comprises two Term RMBS trusts (called Barton Series 2011-1 and Barton Series 2013-1R) and two warehouse securitisation trusts.


We believe it’s important to protect the environment for future generations. We are fully committed to and working towards sustainable development, sustainability management and public awareness and communication.


Beyond Bank is committed to transparency. We provide our customers with clear and straightforward information on our group structure, capital structure, risk-based approach to capital management and remuneration arrangements.


We believe it’s important to foster gender equality in our workplace.


Access our product Terms and Conditions, Interest Rate Schedules, PDS, privacy policy and more.


Beyond Bank is committed to being transparent and honest about its tax affairs, and is pleased to voluntarily adopt the Board of Taxation’s Tax Transparency Code.

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For the security of your accounts, Internet Banking no longer supports Internet Explorer 8 or earlier versions.

As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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