Customer Owned Banking Code of Practice

Transparency. Our commitment to you.

We are committed to providing our customers with transparent information on our systems, ethical processes and regulatory frameworks.

Read about our commitment to anti-money laundering laws, the environment and other ethical practices. Find out about how we work and what regulations we abide by.

If you have any questions about our operations or our commitment to you, please let us know.

We’re a mutual bank. That means our profits benefit our customers and communities – not share market investors. Enjoy lower fees, lower lending rates, higher investment rates, better banking products and support for community projects in your local area. Join the bank that gives back.

Ethical. Transparent. Good for members.

Customer Owned Banking Code of Practice

We have voluntarily subscribed to, and are committed to complying with, the Customer Owned Banking Code of Practice. This code establishes higher standards than the law requires in a range of areas, and addresses issues not addressed by the law. In adopting this Code, we agree to abide by the higher standards and additional requirements set out in the Code.

It outlines ten key promises we must make to our customers to ensure that we will be fair and ethical when dealing with you.

The ten key promises

We will:

1. Be fair and ethical in our dealings with you
2. Focus on our customers
3. Give you clear information about products and services
4. Be responsible lenders
5. Deliver high customer service and standards
6. Deal fairly with any complaints
7. Recognise customers’ rights as owners
8. Comply with our legal and industry obligations
9. Recognise our impact on the wider community
10. Support and promote this Customer Owned Banking Code of Practice

Download the Customer Owned Banking Code of Practice.

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