Making banking accessible to everyone.

We believe that everyone in our community should have the right to as much financial freedom and independence as possible.

That’s why we are delighted to announce the opening of a new branch in Canberra’s city centre that has been designed especially for people with disabilities.

The Canberra city branch has been built and furnished after extensive consultation with key disability groups including Dementia Australia, Down Syndrome ACT, Marymead Autism Centre and Getaboutable.

After collating the results, Beyond Bank’s interior design team has made significant changes to its standard branch fit-out that include new textures, colours, lighting, flooring and signage.

Major changes include:

  • Replacing dark purple carpet with lighter coloured flooring to improve depth of perception for people with dementia who can become fearful of dark spaces;
  • Removing laminated countertops and installing stone and timber surfaces to make physical contact with the teller less confronting for those living with dementia;
  • Installing soundproofing to meeting rooms to minimise external noise that can cause confusion and stress;
  • Installing dimmable lighting technology and curtains to make the banking environment less likely to cause over-stimulation of senses;
  • Providing a hearing loop for deaf customers who can tune their hearing aid to an internal banking channel;
  • New, clearly worded signage in simple font to direct customers to key zones within the branch;
  • Lowering teller counters to allow easier access for customers in wheelchairs or mobility scooters; and
  • Staff training programs to upskill on ways to best assist customers with dementia and autism.

Working with our disability service providers, we have considered every aspect of the banking experience and heavily invested in providing the right environment for all of our customers.

And, if we have made life a little easier for those living with a disability, then we have achieved our goal.

In the community.

Anna Baric supported Canteen by participating in Road Raise.

  • Featured
  • In the community
At Beyond Bank, we know that the opportunity for people to "give-back" to their communities is incredibly rewarding. As a B Corp, we are committed to supporting our people. It's why we encourage our staff to volunteer with organisations like Canteen.
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Scammers following flood-impacted communities.

  • Featured
  • In the community
Scammers in flood-affected areas are posing as government employees, insurers and charity groups working hard to restore impacted communities. Always be alert to scam and fraud activities following a natural disaster.
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Supporting Canteen by participating in Road Raise.

  • Featured
  • In the community
Through our staff volunteering program, Stephen, one of our Community Development Managers, is supporting Canteen by participating in Road Raise in March, riding 1,000km over seven days to raise money
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