Older Australians make up over 15% of our population, which is projected to grow steadily over the
coming decades. They bring knowledge, joy and diversity to our communities. We are committed to
celebrating their roles in our communities and ensuring their financial wellbeing and safety.
We are working with organisations that represent older Australians such as COTA (SA) and Connect
Through partnerships, we are addressing issues that affect older people who live alone. We have
continued our relationship with Meals on Wheels NSW who provide nutritious meals and social
interaction for elderly and financially disadvantaged people living in their own homes. And we are
proud to support Maroba Caring Communities as they strive to provide their residents with engaging
and interactive programs and experiences.
This year we have developed a new policy and series of actions to ensure scammers do not target
awareness. They actively check that members are not the target of fraudulent activities or financial
abuse during transactions.
To create conversations with older Australians who may prefer face to face banking, we keep scam
awareness fliers and fridge magnets on branch counters. Some older Australians do not use the
internet and may be unaware of current scams like Flubot, so our staff proactively talk to them
about protecting themselves. We also add warning messages to bank statements and our internet
banking, website and social channels.