Scam Alert – Impersonation of Beyond Bank in SMS messages

Scammers are getting more sophisticated and creative in the methods they use to deceive victims into revealing their personal or financial information or to get them to transfer money.  

Beyond Bank has received reports of ‘spoofing’ scams, which sees predators impersonate legitimate Beyond Bank phone numbers in both SMS and voice calls. 

This means scammers can send messages that appear in the same thread as a legitimate text message sent by Beyond Bank. It may also appear that a scammer is calling from a legitimate Beyond Bank phone number.

See the below image for an example text message a Beyond Bank customer has received: 

Scammers will often ask you to return a call or act ‘urgently’. This is a common tactic scammers use to frighten you into responding to their request quickly and without thinking. The best thing you can do is stop and take a breath. Then, visit the Beyond Bank website to find our official phone number to contact us. Never call a number from a text message. 

If you receive a request to call us, always look up our phone number listed on our contact us page to ensure that you are calling Beyond Bank.  

Even if you suspect it’s a legitimate call from Beyond Bank, you should still inform the staff member that you’ll call them back via the phone number listed on our website. 

Scammers are becoming advanced in their techniques so it’s important you remain vigilant to protect yourself from being scammed. 

• Beware of unsolicited requests to transfer money to an unknown account. Always verify that the person is who they say they are - whether it’s your bank or your mum. To be extra cautious, call the person or relevant organisation back on their official contact details.  

• Change your passwords regularly for online banking, email accounts or other websites or apps that you make payments from.  

• Enable two-factor authentication for all accounts, online banking and websites or apps where payments are made from.  

• Secure all your devices and regularly monitor your bank account for unusual activity, especially transactions.  

• Report unauthorised activity to the ACCC’s Scamwatch  

If you believe you have been scammed, please call us on the phone number listed on our Contact Us page.