We're moving to a single BSB

We are moving to a universal BSB, 325 185.

We need your help to change the BSB number on your recurring payments.

Being a customer-owned bank we are always reviewing ways that we can do better to deliver the best experience for our customers and communities.

As a result of our reviews, we are simplifying our BSBs to the one universal BSB, 325 185. We are doing this to allow us to continue to be for and with you, by streamlining to a universal BSB we are able to simplify processes and procedures to improve the overall end experience for you.

We appreciate your assistance in updating the BSB on your payments. If you need any help with this process then please do let us know, our team are here to help on 13 25 85, via the Secure Mailbox in the Mobile App or by visiting us in one of our branches.

Australian Government Payments

Centrelink

You can update your Centrelink payment details via MyGov using their guide found here.

To update by phone you can reach Centrelink on the numbers below:

Family Line: 13 61 50
Older Australian Line: 13 23 00
Disability, sickness and carer Line: 13 27 17

For contact numbers on other payments, you can find those here.

Medicare

You can update your Medicare payment details via MyGov using their guide found here.

To update by phone you can reach Medicare on the numbers below:

Medicare Support Line: 13 20 11

NDIS

You can update your NDIS payment details via the NDIS MyPlace Portal. The NDIS guide on how to do this can be found here.

To update by phone you can reach NDIS on the numbers below:

NDIS Support Line: 1800 800 110

Child Support

You can update your Child Support payment details via MyGov using their guide found here.

To update by phone you can reach Child Support on the numbers below:

Child Support Line: 13 12 72

Utility providers

Telecommunications Providers

Telstra: 13 22 00 or online using the steps here.
Optus: 13 39 37 or online using the steps here.
Vodafone: 1555 or online using the steps here.

General Insurance Providers

Allianz: 13 10 00 or online using the steps here.
AAMI: 13 22 44 or online using the steps here.
QBE: 13 37 23

If you took an Allianz policy out through Beyond Bank Australia then this can be updated directly with our Insurance Team on 13 25 85, option 3. The Beyond Bank Insurance Team are available from 8am until 8pm ACST on weekdays and 9am until 3pm ACST on Saturday.

Energy Providers

Origin: 13 24 61 or online using the steps here.
AGL: 13 25 45 or online using the steps here.
Energy Australia: 13 34 66 or online using the steps here.

Health Insurance Providers

Medibank: 1300 995 081 or online using the steps here.
HCF: 13 14 39 or online using the steps here.
Bupa: 13 41 35 or online using the steps here.

Other common merchants

Local Government charges, including rates (where applicable)

Find your Local Government Authority (LGA) using the below state and territory LGA guides.

For Rates in the ACT view here

Miscellaneous Merchants

PayPal: You can arrange this via PayPal online with the steps here.
Superannuation Providers: You can view details of your superannuation providers on the ATO section of MyGov.
State Government Concessions: If you are receiving a payment from your local state government as a utility concession you can find details of each states contact here.
Foxtel: You can view details to update your Foxtel direct debit here or by calling 13 19 99.