Domestic violence and financial abuse.

If you are in danger, call 000.

Speak to one of our trained customer service team about your situation, 13 25 85

Help and support for financial abuse.

Domestic violence and financial abuse can happen to anyone and it is every person’s right to be free and safe. We are here to help.  

Our community partners have noticed an increase in domestic and family violence during the COVID-19 pandemic. 

Isolation can amplify control of offenders cutting off their partners from their friends and family. This is putting people at greater risk of being isolated with a violent partner, financial instability, stress and being cut-off from family or community support. 

Financial abuse is a form of domestic violence. It can occur when someone uses money to gain power over their partner, as a form of family violence, or abuse of a dependant relationship. 

If you are at risk, you should: 

  • Call 000 if you are in danger. 

Other things to do:

  • Stay connected to friends and family. Be aware that your partner might be monitoring your transactions, your computer or phone. 
  • Talk to someone you trust about how your money is being managed. 
  • Contact us on 13 25 85 and speak to our Customer Relationship Centre staff about protecting access to your money. This could be done by re-setting passwords, restricting online access, transactions, and limits.
  • Download the app Daisy to help you access support services in your local area. 
  • Download the app Sunny if you are a woman with a disability who is experiencing violence and abuse. 
  • Talk to your employer - many have access to free counselling. 
  • Keep a diary to record the behaviour (if you can do it safely). 

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