Only the card holder can request a new PIN. Here are the options to obtain a new PIN:
• Mobile App (Mobile App PIN required). Settings > Cards > Select card > Change PIN
• Internet Banking (Internet Passcode Required) – Log on then select Services > Card Management
• Beyond Bank Customer Relationship Centre (Telephone Banking Passcode required) - call 13 25 85 and request a new PIN be posted to you.
• Beyond Bank branch – (Photo ID required) Can request a new PIN be posted to you.