The verification passcode is something you create. A 4-8 digit non sequential or repetitive numeric passcode is required to perform transactions, or make enquiries over the telephone, on any account of which you are the owner.
It is also referred to as ‘telephone banking passcode’. It may also be required when performing transactions/queries in a branch where insufficient identification is available. We recommend you choose a numeric passcode that would be difficult for anyone else to guess.