What should I do if my personal information has been compromised?

If you believe your personal details or banking information has been compromised, change your password and contact us immediately on 13 25 85.

To change your Internet Banking password, log in to Internet Banking and select > Settings > Change Password.

Reporting a scam

If you have come across what you believe to be a scam, you can help others by reporting the scam to your local police, and the Australian Competition and Consumer Commission via Scamwatch. Visit www.scamwatch.gov.au for more information.

Recover a stolen identity

Beyond Bank partners with IDCARE, Australia and New Zealand's independent, not-for-profit service that reviews and shares information on cyber risks.

IDCARE will help Beyond Bank customers by providing case managers who can advise how to best protect yourself after becoming the victim of a scam or cyber event. Their expert case managers can be booked online at a time that suits, during business hours (Monday to Friday 9am to 6pm AEST).

As Beyond Bank Australia partners with IDCARE, this service is free to our customers.

If you wish to engage with IDCARE or want to report a scam, call us on 13 25 85 and one of our consultants will be able to help you.

Getting support

Falling victim to a scam can be emotionally distressing. If you, or someone you know needs some support, please visit a health professional you trust, or seek help from one of the many support services on offer.

Other helpful FAQs.

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