What do I do if my credit card has expired and my replacement card hasn’t arrived?
Approximately halfway through the month that your card is due to expire (visible on the front of the card), you should be sent a new card.
If you have not received the card by the twentieth day of the month in which your current card is set to expire, you can call the Customer Relationship Centre (CRC) on 13 25 85 to determine whether there have been any issues and organise sending a new card to you if need be. This will allow enough time for you to still receive and activate your new card before your existing card stops working.