Why do I have to change my password?

We're tightening up our online security to increase protection of your accounts. Ensuring that you are are using complex passwords assists in preventing digital fraud.

A weak password is highly susceptible to a number of cyber attacks, however, the most common is brute-force attacks. This is when a hacker uses software to attempt hundreds of thousands of possible passwords until they stumble upon the right one. To help prevent this, we now require that all of our customers choose a complex password to protect your online banking.

Other helpful FAQs.

Can't find what you're looking for?

Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
Let's Chat
Have feedback or questions you would like to add to our help section?
Contact Us
Our friendly Customer Relationship Centre staff are here to assist you over the phone.
Call Us
Back to top

Share this page